Assistant Director, People & Culture

Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity. Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry.

Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today!

Reporting to the Director, People & Culture, responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, engaging and friendly service in accordance with the Company’s Values
• Assists the Director, People & Culture with developing, coordinating, and executing the People & Culture strategy, as well as all People & Culture programs, events and initiatives
• Responsible for assisting with the oversight of the daily operation of the People & Culture office as well as the performance and development of the People & Culture team members
• Work with the Benefits and Wellness Manager on meaningful and applicable programs which helps to promote work-life balance for leaders and employees.
• Work with the Benefit and Wellness Manager to ensure proper management of complex disability cases and return to work processes
• Have a thorough understanding of the Accor Hotels and brand specific Crisis Procedures and ensure they are followed these in times of need
• Assist with the establishment of onboarding procedures to ensure new colleagues feel welcome and are set up for success
• Facilitate sections of Orientation for all new colleagues to ensure an understanding of the Company’s policies and procedures
• Promote Accor’s Employee Value Proposition for Employee Engagement and Acquisition
• Support all volunteer committees as needed (Employee Recognition, Health & Safety, Diversity & Inclusion, Employee Activities, Sustainability)
• Advise, guide and assist leaders with the interpretation and consistent application of People & Culture policies, procedures, programs, activities, decisions, and legislative requirements
• Support an environment which supports open ongoing feedback and coaching to bridge gaps for better performance
• Create a learning environment where each direct report has a personal development plan
• Serve as a main property point of contact for all HRIS questions;
  Provide support and training on HRIS to P&C and operational teams
• Provide support to the P&C and payroll interactions biweekly to ensure smooth transfer of information for accurate employee pay
• Review and follow-up on all employee discussion forms, colleague performance reviews and exit interviews
• Address and resolve colleague relation concerns, as well as facilitates escalated performance meetings for an employee base of up to 855
• Assist with planning colleague and leadership social events to drive engagement and recognize achievement
• Assist with the implementation of the annual Employee Engagement Survey and work throughout the year with department leaders on meaningful action plans to drive engagement
• Assist the Director, People & Culture with the financial management of the People & Culture budget including accurate monthly forecasting and annual budget development
• Other duties as assigned

• Diploma or Bachelor Degree in related field;
• Minimum of 3 years of experience in Human Resources roles, with a minimum of 1 year experience in a Leadership level position
• Hotel operation experience is desirable
• Knowledge of local labour laws and employment law requirements
• Up-to-date on HR trends and practices in the market
• Computer literate in Microsoft Window applications required
• Ability to create a community which supports a collaborative environment
• Strong relationship builder
• Excellent interpersonal skills with ability to communicate with all levels of talent
• Excellent organization skills, Ability to multi-task
• Multicultural awareness and able to work with communities and…