Administrator, HR Services

Calgary Corporate Office, 1020 - 64 Avenue NE, Calgary, Alberta, Canada

We currently have an opportunity for a HR Services Administrator. There is an in-office requirement of 3 days a week and the office is located in Calgary.

• First point of contact for employee human resource related inquiries (excluding employee relations)
• Investigate employee inquiries via phone, email, team chats, and provide detailed, courteous and accurate explanations based on established Service Level Agreements
• Advise employees on all areas related to Payroll, Time and Attendance, Benefits, Pension, Talent, Integrated Health Management, Compensation, Human Resource Policy, Payroll Operations and Compliance, and HRIS system questions and provide direction on process and forms as required
• Analyze complex issues and provide first touch resolution where possible and elevate to appropriate teams when required
• Document calls and emails for reporting purposes and for follow up inquiries
• Respond to third‑party external partners for requests regarding current and former employees
• Compose specific letters for employees as requested
• Support the adoption of new Human Resources software and technology
• Educate and guide all levels of the Company through existing and evolving processes
• Document all knowledge opportunities for the department and ensure accuracy of the knowledge base
• Act as point of contact for employees during major, critical and high priority incidents
• Actively contribute suggestions, solutions and innovative ways to achieve process improvements
• Reference Collective Bargaining Agreements as required
• Participate in system testing as required
• Support team projects as required
• Other duties as assigned

• Post-secondary education or equivalent experience (2+ years) in Payroll, Benefits, Human Resources, Business Administration, or related field
• Dayforce experience (preferred)
• Previous experience navigating HR/payroll systems, preferably in the Dayforce Platform
• Previous retail store experience with payroll, benefits and time & attendance administration
• Proficient use of Microsoft Office Suite
• Confidentiality & discretion
• Detail oriented
• Ability to troubleshoot and problem solve issues
• Ability to communicate with all levels of the business (oral & written)
• Proficiency in conflict resolution and de‑escalation techniques
• Ability to work independently and as part of a team
• Understand Dayforce Payroll, Time & Attendance, Benefits, Pension, Talent and HRIS practices and policies
• Payroll knowledge of HR laws, regulations, and best practices
• Proficiency in HR technology and systems, including HRIS and self‑service
• Strong analytical and problem‑solving abilities
• Ability to work in a fast‑paced environment and adapt to changing priorities

We offer a Total Rewards package designed to support teammates at work and in life. Depending on role and eligibility, teammates may receive health and dental benefits, retirement and savings programs including an Employee Share Ownership Plan, a 10% in‑store discount at participating banners, virtual healthcare and an Employee and Family Assistance Program, learning and development opportunities, parental leave top‑up, and paid vacation.

Sobeys is committed to creating accessible and inclusive hiring processes. We will work with applicants requesting accommodation at any stage of the recruitment process.