Manager - HR Systems

Overview

Reporting to the Director, HR Business Support Services and Projects, the Manager leads the HR Business Support Services (HRBSS) team responsible for supporting People Soft, RMS, and eRecords. This role serves as the primary liaison between HR Shared Services, IT, and business stakeholders, providing leadership, oversight, mentoring, hiring, performance management, and direction for Senior Analysts and Analysts. The Manager ensures the timely delivery of HR system implementations, upgrades, enhancements, and production support while building strong relationships with HR operational teams and users across the organization.

The role drives innovation to enhance the user experience, supports HR process improvements, and helps define the HR systems roadmap by advancing integration, standardization, efficiency, and productivity. The HRBSS team supports all HR system enhancements and customizations in a fast‑paced, multi‑company, multi‑union environment. The Manager is accountable for leading day‑to‑day HCM (People Soft, RMS System, and eRecords) operations, ensuring processes are followed, deliverables remain on schedule, and functional designs meet standards before development.

The role develops cross‑functional partnerships, evaluates team performance, manages staff issues, implements internal business processes, identifies business needs, and delivers integrated solutions while continuously expanding knowledge of HCM functionality.

Work closely with IT to plan, design, test, implement, and deploy new and enhanced HCM functionality, including system updates and upgrades. Prioritize work, manage team resources, ensure continuity of HR system services, and provide coaching, mentorship, guidance, and problem resolution to support team and organizational success. Evaluate individual and team performance, investigate and manage staff issues, develop, maintain, and implement internal business processes for the HRBSS team to streamline work, and identify, assess, and anticipate business needs to develop integrated solutions.

Lead and support implementation efforts where appropriate, especially as related to cross‑functional initiatives, and ensure successful delivery of functional services to users throughout the organization.

• Minimum 8 years of experience in a human resources role leading large, diverse teams within a significant organization (healthcare experience is an asset).
• Minimum 3 years of recent supervisory experience.
• In‑depth knowledge of HCM systems, preferably People Soft.
• University degree in Business, Human Resources, or equivalent education/experience.
• Experience with a Recruitment Management System such as Taleo, with ability to provide configuration, integration, application, and troubleshooting support.
• Equivalent combinations of education and experience will be considered.

• Resilient leadership skills with experience leading and mentoring a team; ability to motivate and influence others.
• Strong client‑focus and commitment to providing high‑quality services.
• Demonstrated ability to develop functional, application, and process strategies, build business cases, and propose innovations.
• Excellent communication and presentation skills and ability to engage and influence effectively at all levels of the organization.
• Excellent organizational skills, including ability to prioritize workload to meet deadlines and manage multiple concurrent tasks.
• Demonstrated innovation and change‑management skills, supporting and encouraging new ideas and approaches to build organizational efficiency.

• Experience working with a large, complex, and unionized organization.
• Professional designation such as CPHR.
• Project Management Professional (PMP) certification.
• Healthcare experience.