People & Culture Generalist

Company Description

Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity. Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry.

Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today!

The People & Culture Generalist is an operationally focused role responsible for the day-to-day execution and administration of key People & Culture functions, with particular accountability for compliance, health & benefits administration, immigration/work permit tracking, Dayforce data integrity, and coverage of core People & Culture activities. While this role provides hands‑on support across all areas of the People & Culture function, the generalist primarily assists, supports, and executes under the direction of the Director and Assistant Director, People & Culture.

It is well suited to an HR professional looking to deepen their experience in a complex, high‑volume hospitality environment.

• Maintain day‑to‑day compliance related to:
  • Work permits and immigration documentation
  • Temporary Foreign Worker Program tracking
  • Visa expiry monitoring, implied status tracking, and extensions
• Prepare and maintain compliance trackers, reports, and audit files
• Support internal and external audits by ensuring documentation, records, and reporting are accurate and up to date
• Proactively flag risks, upcoming expiries, or gaps in documentation to leadership
• Support recurring and one‑time compliance initiatives (e.g., BPOW, Inclusion & Workplace Charter commitments)

• Administer and track:
  • WCB claims and related documentation
  • Incident reporting and return‑to‑work documentation
  • Short‑term disability tracking and follow‑up
• Support benefits administration, including:
  • Enrolments, status changes, and leaves of absence
  • Liaison with benefit providers as required
• Maintain accurate health and benefits records in line with privacy requirements
• Support health & benefits reporting and audit requirements

• Maintain accuracy and integrity of employee data in Dayforce, including:
  • New hires, rehires, transfers, and terminations
  • Position and compensation changes
  • Work assignments and access changes
  • Policy acknowledgements and tracking
• Process Employee Action Forms (EAFs) and ensure timely system updates
• Support payroll‑adjacent processes by ensuring accurate and timely data entry
• Act as a first point of support for Dayforce‑related questions and troubleshooting

• Letters of employment
• and name badges
• Orientation preparation and documentation
• General inquiries and appointments
• File management and record keeping
• Maintain physical and electronic employee files in accordance with confidentiality and retention requirements
• Assist in other areas of the People and Culture Department as required

• Previous experience in Human Resources, ideally in a Generalist or Coordinator role
• Demonstrated experience with HR administration
• Experience with benefits administration, WCB, disability management, or immigration is a strong asset
• Experience in a unionized and/or hospitality environment preferred
• Strong working knowledge of Microsoft Office (Word, Excel, Outlook)
• Experience with HRIS systems (Dayforce preferred)
• University degree or College diploma in Human Resources, Hospitality Management, or a related field an asset.
• Minimum 2 years experience in Human Resources, Benefits Administration, or Health & Safety management.
• Knowledge of applicable employment legislation including Alberta Employment Standards, Human Rights, Occupational Health & Safety, and Privacy Act.
• Exceptional interpersonal, communication, and organizational skills.
• Demonstrated ability to…