Manager, Disability & Claims Management

Work Location:

Age Care Corporate Calgary Address: 19655 Walden Blvd SE, Calgary, AB T2X 0N7

Employment Type:

Regular Full Time

• Lead and mentor the HR Claims Management team, fostering a high‑performing culture built on collaboration, accountability, innovation, and continuous improvement.
• Oversee and optimize organization‑wide disability, attendance, accommodation, and Return‑to‑Work (RTW) programs, including Short‑Term Disability (STD), Long‑Term Disability (LTD/DI), and Workers’ Compensation (WCB).
• Lead the management of complex and escalated disability and workplace injury claims, collaborating with employees, leaders, healthcare providers, insurers, legal counsel, and government agencies to support timely resolution and successful return‑to‑work outcomes.
• Drive the design, implementation, and continuous improvement of disability management programs, policies, processes, and systems to enhance employee wellbeing, operational efficiency, and service excellence.
• Champion legislative compliance by ensuring disability and claims management practices align with provincial and federal legislation, including Workers’ Compensation requirements across multiple jurisdictions.
• Collaborate with HR, Payroll, operational leaders, and site teams to deliver consistent, effective disability management practices and provide trusted guidance on complex employee cases.
• Use analytics and reporting to identify trends, reduce risk, and improve organizational performance.
• Conduct regular policy, procedure, and program reviews to ensure they remain current, effective, compliant, and aligned with organizational objectives.

• Bachelor’s degree in human resources, Business Administration, or a related field.
• Demonstrated leadership experience in disability management, claims management, attendance management, or occupational health within a large, complex organization.
• Strong knowledge of Alberta, British Columbia, Ontario, and federal Workers’ Compensation legislation, programs, and processes.
• Demonstrated success designing, implementing, and leading organization‑wide programs and change initiatives.
• Experience managing complex disability, accommodation, and return‑to‑work cases.
• Excellent communication and presentation skills, including experience preparing executive‑level presentations using Microsoft Teams, PowerPoint, and related technologies.
• Strong analytical, problem‑solving, and stakeholder management skills.
• Assets:
  • Labour relations experience in a unionized environment.
  • Working knowledge of payroll, benefits, compensation, and employment standards.
  • Experience with UKG and Workday is preferred.

• Competitive salary, health benefits, and paid time off.
• Opportunities for training, education, and advancement.
• Supportive culture: a diverse and inclusive HR team.
• Hybrid work flexibility.

Age Care values diversity and inclusion and encourages all qualified individuals to apply. We thank all applicants for their interest; however, only those selected for an interview will be contacted.