Employee Health Intake & Triage Specialist

This position requires in-person collaboration up to five days a week. This arrangement is subject to change based on business requirements.

Since our story took off in 1996, West Jet has strived to enrich the lives of everyone in our world; a career with us is no exception. We’re proud to be one of Canada’s most admired and respected corporate cultures and continuously aim for the highest standards of service and success.

The Employee Health Intake & Triage Specialist is the first point of contact for Employee Health, supporting employees and leaders through the intake and administration of occupational and non-occupational health cases.

This role is responsible for triaging incoming requests, maintaining confidential case files, coordinating disability-related documentation, and ensuring accurate and timely case administration. Working closely with Employee Health Advisors and Return-to-Work Specialists, the successful candidate delivers exceptional service while supporting compliance, operational excellence, and continuous improvement.

• Serve as the first point of contact for Employee Health by managing departmental inboxes, phone inquiries, and incoming communications.
• Review, prioritize, and triage incoming disability and Employee Health requests, ensuring timely assignment and follow-up.
• Create, maintain, and update confidential electronic case files, ensuring complete and accurate documentation.
• Process incoming and outgoing correspondence, medical documentation, and employee records while maintaining confidentiality.
• Administer lower-complexity occupational and non-occupational disability cases and elevate complex matters as appropriate.
• Prepare and submit required documentation supporting salary continuation, disability administration, Workers' Compensation, premium waivers, and related reporting.
• Coordinate medical assessments, functional abilities forms, fitness-for-duty evaluations, and reimbursement processes.
• Crosstrain with the Return-to-Work Specialist to support modified work plans and transitional return-to-work programs.
• Build collaborative relationships with employees, leaders, healthcare providers, insurers, and internal stakeholders to deliver exceptional customer service.
• Contribute to process improvements and Employee Health projects while supporting operational excellence.
• Occasionally provide guidance and support to new team members.

• Bachelor’s degree in human resources, Business Administration, Health Administration, Occupational Health, or a related discipline, or an equivalent combination of education and experience.
• Minimum of 2 years’ experience in disability management, employee health, occupational health, human resources, benefits administration, or related field.
• Exceptional organizational and administrative skills with the ability to manage multiple priorities in a fast-paced environment.
• Advanced proficiency in Microsoft Office Suite, particularly Excel.
• Strong technology aptitude with experience learning and navigating multiple software platforms and case management systems;
  Cority experience is considered an asset.
• Excellent customer service, communication, and relationship-building skills with the ability to handle sensitive and confidential information with professionalism.
• Strong analytical and problem-solving skills with the ability to assess situations, prioritize work, and navigate multiple systems simultaneously.
• Demonstrated adaptability and a continuous improvement mindset.
• Experience in supporting disability management, Workers' Compensation, salary continuance, or return-to-work programs is considered an asset.

West Jet provides all West Jetters with a competitive total rewards package. On top of that, we offer:

• A fun and friendly culture with colleagues who work together to win
• Travel privileges for you and your family, effective from your start date
• Savings and Benefit programs that are flexible to meet your specific needs

West Jet took to the skies…