People & Culture Shared Services Administrator

People & Culture Shared Services Administrator Job Description

Posted Tuesday, August 4, 2026 at 8:00 AM

Join Our Mission at the Calgary Drop-In Centre

At the Calgary Drop-In and Rehab Centre (the DI), we’re looking for passionate, community-minded people who know that kindness can change lives.

Whether you’re helping guests find housing, supporting their recovery journey, or keeping our operations running strong, your work here truly matters. Every role at the DI is about creating possibilities for others, and for yourself.

Who We Are

The Calgary Drop-In and Rehab Centre (the DI) is a low-barrier, housing-focused organization serving some of Calgary’s most vulnerable community members.

We believe everyone deserves dignity, safety, and the opportunity to thrive. Every day, our team meets people where they’re at — offering basic needs, compassion, and connection while helping them move toward stable, permanent housing.

Our work is guided by the principles of housing first, trauma-informed care, harm reduction, and recovery-oriented practice. But above all, we’re guided by people — their stories, their strengths, and their potential.

When you join the DI, you’re joining a team built on respect, collaboration, and heart.

The Opportunity

Position Title: People & Culture Shared Services Administrator
Reports To: Manager, Total Rewards & Payroll
Employment Type: Full-time
Schedule: 5 days on/2 days off, Monday to Friday
Location: 1 Dermot Baldwin Way SE, Calgary, Alberta

About the Department

The People & Culture team is committed to fostering a respectful, inclusive, and values-driven workplace. We work closely with leaders and employees to support meaningful work experiences, a positive organizational culture and strive to create an environment where people feel supported, heard, and valued.

What You’ll Do

Every role at the DI makes a difference. In this position, you will:

• Deliver employee and leader support by tackling inquiries, solving challenges, and guiding stakeholders through payroll, benefits, leaves, disability management, and employee lifecycle processes with accuracy, discretion, and exceptional service.
• Drive accurate semi-monthly payroll processing by coordinating payroll inputs, validating timesheets, managing employee data changes, investigating discrepancies, supporting audits, and providing backup coverage to ensure critical payroll deadlines are consistently met.
• Strengthen the delivery of benefits and RSP programs by coordinating plan administration, maintaining accurate records and reconciliations, supporting onboarding and offboarding processes, and ensuring employees and leaders have access to clear, current, and meaningful program information.
• Champion a positive and supportive employee experience by navigating leave of absence and disability processes, coordinating case activities, ensuring documentation accuracy, and partnering with stakeholders to achieve successful return-to-work outcomes.
• Strengthen data integrity and operational effectiveness by conducting audits and validations, investigating and resolving discrepancies, reconciling records, validating system transactions, and collaborating with People & Culture, Payroll, and Benefits teams to ensure accurate data, reliable reporting, and informed decision-making.
• Optimize data integrity across the employee journey by processing key lifecycle transactions, maintaining confidential records, and ensuring accurate, timely, and compliant information within Dayforce and supporting systems.
• Serve as the hub for payroll and benefits support, triaging requests, providing timely solutions, and connecting employees and leaders with the right expertise to resolve complex or sensitive matters.

This role is a great fit for a highly organized, collaborative and solutions-oriented Payroll, Benefits & Disability professional who combines precision with empathy, creating positive employee experiences while ensuring operation excellence behind the scenes.

What You Bring

We know that great people come from all kinds of backgrounds. You don’t have to check every single box! If you’re passionate about helping others and share our values, we want to hear from…