Director, Case Resolution

Overview

Job Information

Job Title:

Director, Case Resolution
Job

Requisition
Organization:
Office of the Information and Privacy Commissioner

Location:

Edmonton or Calgary
Full or Part-Time:
Full-Time
Hours of Work: 36.25 hours per week
Regular/Temporary:
Regular
Scope:
Open
Closing Date:
February 25, 2026
Classification:
Senior Manager Zone 2
Salary: $5,018.84 - $6,373.20 bi-weekly ($ - $ annually)

About Us:

The Office of the Information and Privacy Commissioner of Alberta (OIPC) is dedicated to advocating for the access and privacy rights of Albertans. It ensures that public bodies, health custodians, and private sector organizations uphold these rights as prescribed by Alberta's laws. The OIPC provides fair, independent, and impartial reviews in a timely and efficient manner. OIPC is known for its comprehensive regulatory role, proactive engagement with technological advancements, commitment to public education, collaborative culture, and the significant impact of its work in protecting privacy and access to information.

The OIPC Is An Officer Of The Legislature Who Reports Directly To The Legislative Assembly Of Alberta. Through The OIPC, The Commissioner Performs The Compliance Oversight And Regulatory Responsibilities Set Out In Alberta’s Access To Information And Privacy Laws:
The Health Information Act (HIA);
The Person al Information Protection Act (PIPA);
The Freedom of Information and Protection of Privacy Act (FOIP) during the transition period;
The Access to Information Act (ATIA);
The Protection of Privacy Act (POPA). OIPC is one of the few jurisdictions in Canada with comprehensive laws covering public, private, and health sectors. This unique legal framework provides an unparalleled opportunity for privacy and access practitioners to make a significant impact across diverse fields. The intersection of privacy and access with the world of technology is fast growing and cutting edge.

Be a part of it.

Why OIPC Alberta? Alberta is rapidly becoming a hub for technological advancements, particularly in AI and data protection. Enjoy a high quality of life with competitive salaries, no provincial sales tax, and affordable housing. Thrive in a growing and diverse economy expanding into various industries where privacy rights matter. Benefit from flexible work arrangements and the stunning natural beauty of the Rockies, offering world-class outdoor activities for an ideal work-life balance.

The OIPC is committed to a diverse and inclusive public service that reflects the population we serve to best meet the needs of Albertans. Consider joining a team where diversity, inclusion and innovation are valued and supported. To learn more about the work that we do please visit:

Reporting To The Assistant Commissioner, Case Management (ACCM), This Position Is Responsible For The Case Resolution Function At The OIPC, Which Is Comprised Of The Following:

• Trying to settle any requests for reviews and complaints that are referred to the CR team by the Commissioner under the Acts. In performing this work, under direction from the Director, this team reviews access request decisions and complaints when they come in to determine jurisdiction, clarifies and confirms issues with applicants or complainants prior to case opening, and investigates matters under review or for which there is a complaint in order to resolve these matters in an expedited manner.
• Trying to informally resolve inves tigations generated by the Commissioner (IGCs) that are assigned to the CR team.
• Working with public bodies, custodians and organizations to improve timely resolution of case files.
• Transitioning files that are not settled by the CR team to inquiry by working with the ACCM on formulating recommendations to the Commissioner about whether a file should transition to inquiry or be refused.
• Working with adjudication to ensure smooth transition from the settlement phase of a review or complaint to inquiry.
• Working with other teams in the office on ways to improve timelier reviews and management of complaints by the CR team including through the use of technology, such as AI.
• Identifying trends and issues concerning non-compliance by public bodies, custodians and organizations and reporting them to senior leadership.
• Working with the Engagement team on any resources needed by these bodies to improve compliance and to better inform the public about the work of the CR team.

Role Responsibilities Continued
The position is responsible for leading the CR team in conducting the work associated with the functions. The position includes developing and implementing performance measures and policy and procedure associated with the functions. The position is responsible for developing guidance to inform stakeholders and the public about how we conduct our reviews and tools and resources to facilitate improved compliance. The position is a member of the Senior Leadership Team (SLT) and the Information Management Governance Committee (IMGC), and as a…