Manager, National Dispatch Program, Emergency Management Coordination Program

Manager, National Dispatch Program, Emergency Management Coordination Program

Parks Canada - Office of the Senior Vice-President, Operations. National Operations and Programs

Closing date:
February 24, 2026 - 23:59, Pacific Time

Reference number
CAP
26J
- Selection process number
2026-CAP-SVPO-EA-464722 Location
Calgary (Alberta)
Salary
$113,185 to $129,417 - (salary under review)
Level
PM-06 Who can apply
Persons residing in Canada, and Canadian citizens and Permanent residents abroad.
Organization information
For further information on the organization, please visit .

On this page

About the position

Duties
Reporting to the Head, Emergency Management Coordination Program, you will be responsible for the management, oversight and operation of Parks Canada’s national dispatch service. You will monitor the needs, service levels, and performance of dispatch services provided to all field units, Law Enforcement Branch, Highway Operations Unit, National Fire Program and other users, taking into account the unique operational needs in each province or territory and any municipal, regional, provincial or national partnerships and relationships related to each field unit’s operations.

Specific responsibilities:
1. Manage the delivery of the national dispatch service. This includes managing and implementing the systems, standards, procedures, delivery mechanisms, and processes to ensure that Parks Canada has a fully functional and resilient national dispatch service.
2. Manage the human and financial resources of the national dispatch service. This includes a budget of ~$2 to $2.5M per year and approximately 25 employees.
3. In partnership with internal service providers manage digital and capital asset projects and initiatives. Ensure the application and integration of processes, systems, and technologies, such as Computer Assisted Dispatch (CAD) and the integration with other Parks Canada systems. Ensure all Parks Canada functions and key partners are supported through the Dispatch Service as required.
4. Establish relationships with key colleagues, teams, professional organizations, partners, stakeholders, and clients. Establish strong relationships with other emergency management partners to ensure smooth transition of dispatching from those services to Parks Canada and vice versa. Establish, implement, and negotiate agreements for program delivery with partners and clients.
5. Continue to seek innovation, initiate and make changes, and consider risks in decision-making. Maintain awareness of new trends and developments in the field of public safety dispatching and incorporate new developments into programs as appropriate. Determine requirements for new programs and services.
Work environment
🏆 The Parks Canada team is proud to be recognized by Forbes as one of Canada's Best Employers (2025).
Positions to be filled
1 Important messages
To encourage workforce diversity, consideration may be given to candidates who self-declare as belonging to one of the following employment equity groups:
Indigenous, visible minorities, people with disabilities, and women.

Parks Canada is established as a separate employer in the Federal Public Service under the Financial Administration Act. Persons appointed to the Agency continue to be part of the Public Service. Parks Canada operates under its own human resources framework outside of the Public Service Employment Act and in line with values of fairness, competence and respect, and its operating principles.

Each person is entitled to participate in the appointment process in the official language of their choice.

Tips for applicants:

• Please provide complete and thorough details of your education and experience.

• Do not assume that the screening board has any previous knowledge of your background, qualifications, or work history. You must be specific and provide concrete examples/details for each Experience element, as applications will be screened only on the information provided.

• Failure to provide sufficient information may result in your application being screened out of the competition.

Conditions of employment

Secret security clearance

Learn more about .

Maintenance of a valid…