Program Supervisor - West Desk

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship.

As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

The Program Supervisor – West Desk supervises the staff and functioning of the Centre of Hope West Desk and provides assistance to the Shelter Manager with development and overall operation of the Shelter Program.

• Assists the manager in the development and delivery of the program.

• Ensures the functioning of the West Desk incorporates the values, standards, philosophy of The Salvation Army to achieve its mission.

• Assists in the development of the annual program operational plan.

• Assists in the development, implementation and evaluation of program goals that support the annual program operational plan.

• Assists with researching and implementing best practices, as well searching out opportunities.

• Assists in the development of program policies and guidelines.

• Assists with the implementation of, and participates in, the provision of the case management system including intake, support, goal planning, referral, networking, and other direct services to clients.

• Researches and implements approved program initiatives.

• Maintains and promotes effective working relationships with government agencies and other community partners.

• Assists with preparation of the annual program evaluation.

• Performs other related duties as assigned.

• Ensures the West Desk is fully staffed with qualified staff and that staff have the resources to do their jobs.

• In conjunction with the manager, hires, orients, trains, supports and evaluates direct reports.

• Oversee the day-to-day operations of the Women’s Shelter.

• Ensures policies, practices and procedures are understood and followed by direct reports.

• Completes payroll supervisory functions inclusive of approving vacation, sick time, time sheets, etc. for direct reports; ensure employees are paid accurately and on-time utilizing Workday and following all legislation, policies, and procedures.

• Effectively utilizes, supports, evaluates and retains volunteers of the West Desk.

• Ensures direct reports complete mandatory training and/or certifications.

• Assists with monitoring the resident occupancy fees and works with residents to ensure payment.

• Demonstrates diligent stewardship of resources.

• May prepare purchase requisitions, and other finance documents, in accordance with Finance procedures; may verify payroll register.

• May approve and codes invoices for payment in the absence of the manager

• Assists the Shelter Manager with implementing the Salvation Army Accreditation Standards.

• Prepares and submits documentation, reports, and other statistical information as required by management and funders.

• Performs administrative tasks (i.e., filing, photocopying, email, phone calls, etc. that support program objectives.

• Attends and/or coordinates departmental meetings.

• Attends internal meetings, presents program issues, answers questions, and prepares reports as required.

• Attends and participates in meetings/events/committees (internal and external) as required.

• Maintains an up-to‑date position manual.

• This is a permanent, full-time position at 40 hours per week.

• Works in a men’s residential shelter facility.

• May have to deal with aggressive and/or disruptive residents.

• Potential of verbal and, less likely, physical attacks.