Dual Rate Pit Manager & Floor Supervisor Job Calgary area,Alberta Canada,Management

Title

Dual Rate Pit Manager/Floor Supervisor

Reports To

Games Manager

Summary

A Pit Manager oversees the activity of the dealers on the table games. He/she works in liaison with the dealers to handle customer concerns, address game issues and provide quality customer service. For unresolved issues, the Pit Manager will escalate to the Games Manager.

Core Competencies

Customer Service

Interpersonal Awareness

Communication

Team Work

Job Duties

Ensure Table Games are being run according to AGLC Terms and Conditions and House Rules

Answer Phones

Open and close games

Deal with guests’ inquiries and problems

Organize and do the daily scheduling of the Dealers

Maintain Paper work

Payroll

Pit - up's

Tracking table opening and closing

Scheduling

Employee Evaluations

Ensure all table games are being run smoothly and efficiently

Requirements

Minimum 3 years’ experience in Gaming as a Floor Supervisor is considered an asset

Professional personal presentation and demeanor

Proven reliability through very good attendance records

Must have a flexible work schedule including evenings and weekends

Strong organizational skills

Excellent Verbal and written communication skills

Must exhibit exemplary customer service skills

Problem solving skills a necessity

Work Conditions

Standing and/or sitting for prolonged periods

Reaching, bending, squatting, and lifting at times

Working in a fast-paced customer service environment

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