Program Manager

The Calgary Winter Club is Calgary’s premier private family Club, situated in northwest Calgary on the edge of Nose Hill Park. The CWC offers an outstanding employee experience; we are firm believers that everyone should enjoy their work and have a successful work-life balance.

The CWC is currently accepting applications for the position of Program Manager
, reporting to the Director, Athletics & Recreation. This senior leadership role oversees departments within the Athletics & Recreation portfolio and provides strategic leadership and guidance to ensure operational excellence across the organization.

• Lead strategic operations for Athletics & Services Administration, Recreation, Childminding & Preschool, Bowling, Gymnastics, 55+, and Music & Tutoring
• Foster a positive, inclusive, high‑performance culture aligned with Club values
• Oversee client management software to support program delivery, service consistency, and Member experience
• Optimize program registration, implementation, and service standards
• Lead system‑related change management, including updates, workflow improvements, and staff training
• Guide program evaluation, data collection, and reporting to support continuous improvement
• Identify trends and introduce innovative programs aligned with long‑term Club goals
• Contribute to Club‑wide strategic planning as part of the Senior Leadership Team
• Ensure safety, regulatory compliance, and proactive risk management across programs and facilities
• Champion exceptional Member experiences through engagement and continuous improvement
• Use data and performance metrics to inform decisions and enhance operations
• Collaborate across divisions to create integrated, high‑quality Member experiences
• Participate in relevant committees and councils, ensuring objectives are met
• Drive growth in participation, revenue, and service quality while managing costs
• Develop, mentor, and evaluate staff to build leadership capacity and ensure high performance
• Maintain effective administrative systems and support for all programs and sections
• Ensure consistent program and instructor evaluations to support Member feedback and improvement
• Oversee communication across all channels, including newsletters, website, and social media
• Lead annual budget development and ensure effective forecasting and financial management
• Promote cross‑department collaboration to enhance efficiency and Member opportunities
• Ensure program consistency across departments, including scheduling, training, events, and costs
• Work with HR to maintain current and effective staff and professional contracts
• Ensure accurate scheduling of key events and coordinate activities to minimize congestion
• Plan and contribute to Leadership and Senior Leadership meetings

• Excellent management and organization skills
• Strategic thinker and collaborative team player
• Ability to maintain an organized and positive atmosphere
• Exceptional conflict management and mediation skills
• Ability to lead and manage positive change
• Solutions oriented and proactive in nature
• Excellent customer service and time management skills
• Above average communication and negotiation skills

• A minimum of three years leadership experience in Management or Supervisor role in similar field
• Degree in Kinesiology, Sports and Recreation Management or related field

• Comprehensive health, dental, and RRSP program
• Discounts at The Shop, personal training, and professional massage services, right in the Club
• Work with a fun, diversified team who are passionate about customer service and creating a great culture

• We welcome applications from all qualified candidates, including women, Indigenous peoples, gender diverse, persons with disabilities, and members of visible minorities; we value a diverse workforce that reflects the communities we serve.
• We are committed to accommodating people with disabilities as part of our hiring process. If you have special requirements, please advise us during the recruitment process.
• Must be legally eligible to work in Canada and, where applicable, must have a valid work permit or study permit that allows the candidate to fulfill the requirements of the role.
• The successful candidate in this role will be required to complete a clear vulnerable sector search
• We thank all interested applicants; however, only those selected for an interview will be contacted