Area Manager, Property Management

Overview

Join Onward:
Transforming Lives through Affordable Housing and Community Engagement

Onward is a not-for-profit dedicated to affordable housing in Calgary. We stand for affordability, community, and the fostering of personal growth. With over five decades of history, Onward strives to create affordable homes and empower individuals to thrive.

Our Mission: Onward focuses on creating, renovating, and expertly managing properties to provide homes for over 3,000 individuals, predominantly with lower incomes. We work closely with over 50 social service agencies to connect residents who require support. Our buildings, spread across the city, accommodate individuals, families, seniors, Indigenous persons, newcomers to Canada, and others who benefit from personalized agency support for various needs, including mental health, addictions, and mobility challenges.

Our People, Our Strength: To fulfill our mission, we rely on an exceptional team of dedicated employees. We seek team members who value results, leadership, and inclusive practices, believing in the power of collaboration and demonstrating courage where needed.

If you resonate with our vision and share our values, we invite you to join us on our mission to make a meaningful difference in people’s lives.

Reporting to the Senior Manager, Resident Services
, the Area Manager, Property Management is responsible for overseeing the daily operations, administration, and resident relations of assigned properties. This role involves managing a team of Resident Services Coordinators/Property Administrators
, ensuring that properties are operating efficiently and within budget while maintaining a high level of resident satisfaction. The Area Manager works closely with Head Office staff and the Building Services team to ensure properties are well-maintained and meet all operational standards.

• Operations Management
  • Oversee the daily operations of assigned properties to ensure they are well-managed, secure, and compliant with all relevant regulations.
  • Work closely with the Building Services team to ensure all properties are well-maintained, meet standards, and address maintenance needs in a timely manner.
  • Ensure that the assigned portfolio is operating efficiently, securely, and with all necessary infrastructure for operations.
• Staff Supervision and Management
  • Supervise and support Resident Services Coordinators/Property Administrators
    , ensuring performance standards are met and that all team members adhere to Onward policies.
  • Participate in the hiring, training, and evaluation of staff to ensure that all employees have the tools and support needed to perform their roles effectively.
  • Assist in conducting annual performance evaluations for team members.
• Financial Management and Budget Oversight
  • Manage the annual operating and capital budgets for the assigned properties, ensuring all financial activities align with budgetary goals.
  • Prepare monthly financial reports and assist in the analysis of budget performance.
  • Control expenses to ensure financial targets are met or exceeded.
• Agency and Resident Relations and Compliance
  • Act as the primary point of contact for both supporting agencies and residents, addressing concerns and maintaining a high level of satisfaction.
  • Enforce the terms of lease agreements and ensure compliance with all relevant laws and regulations.
  • Oversee rent collection, arrears monitoring, and the resolution of repayment agreements.
  • Represent Onward at court or tribunal hearings related to delinquent residents or disputes, if required.
• Vacancy and Leasing Management
  • Plan and execute advertisement campaigns to fill vacancies and attract prospective residents.
  • Manage the leasing process, ensuring timely lease-up of vacant units, including conducting showings and handling move-in/move-out inspections.
• Administrative and Compliance Duties
  • Ensure that all required documentation, including lease agreements, income testing, and move-in/move-out forms, is accurately completed and compliant with Onward policies and relevant legislation.
  • Maintain up-to-date records in property management systems (including Yardi…