Manager, Facility Operations

Join our team at the Wilder Institute/Calgary Zoo and grow your experience at one of the most unique sites in Calgary! The Wilder Institute/Calgary Zoo is seeking a permanent, full-time Manager, Facility Operations who will ensure Facility Operations personnel operate and maintain all zoo facilities in a safe, compliant, timely, sustainable and efficient manner seven days per week. They manage all related trades including electrical, plumbing, refrigeration, building operators and external contractors.

In addition, this position assists in the development and execution of assigned capital projects.

We act for wildlife; saving species and inspiring people to join us.

Drive impact, nurture connection, cultivate hope, and be bold.

• Manages building operators and trades personnel to maintain facilities, structures and mechanical/electrical systems safely and efficiently, ensuring all regulatory and AZA requirements are met.
• Responsible for the execution of departmental priorities and work plans and participates in the development of branch priorities.
• Manages the facility operations budget including budget development, tracking and quarterly re-forecasting.
• Responsible for establishing and reviewing preventive maintenance schedules and related KPIs.
• Actively contributes to the development of annual capital project plans as they relate to facility operations.
• Responsible for managing & maintaining the building operations rounds schedule (Log check).
• Oversees the operation and management of the zoo’s building automation and control system JCI (Metasys).
• Addresses maintenance and repair issues as identified through the zoo’s work order system.
• Leads to the commissioning of mechanical systems as new buildings and/or exhibits are built or upgraded.
• Manages the operation and maintenance of the zoos aquatic life support systems.
• Provides and ensures on-call service in accordance with policies and procedures.
• Procures and manages the work of external service providers; negotiates and administers contractual agreements for operations work as required.
• Manages projects including but not limited to scope development, design development, tendering, awarding, contract development and construction services.
• Conducts performance reviews, coaching and mentoring; identifies training and education requirements as needed.
• Establishes and manages the Facility Operators work schedule to ensure coverage 7 days per week.
• Assists with the selection and qualification of preferred vendors, develops RFP scope of work and provides external contract management of out sourced services.
• Maintains a safe working environment for managers, staff, assets, contractors and Zoo animals including training and safety briefings.
• Fosters a team environment to fully support the strategic objectives of the organization using metrics to measure performance while focusing on continuous improvement.
• Additional training that may be required and provided by the Zoo includes; WHMIS, workforce orientation, vehicle operator training, zoonotic disease awareness, skid steer training, respiratory protection, pest control, ozone awareness training, lock out/tag out, hazard assessment &control, forklift training, fire extinguisher training, fall protection, confined space, Code Adam, boom lift training, asbestos/mold training and transportation of dangerous goods.

• A Mechanical, Electrical, or 4 th Class Power Engineering Certificate is required; a college diploma in one of these fields is preferred.
• At least 7 years building operations experience with at least 3 years of experience managing/leading a building operations team.
• Experience with computerized maintenance management software is required.
• Must possess a valid Individual License issued by the Government of Alberta.
• A valid driver’s licence is required.
• Excellent working knowledge of building automation and control systems is required.
• Proven operating and maintenance experience with HVAC systems, hot water boilers, ozone generation, LSS water filtration, electricity, pneumatics, hydraulics and BMS controls are required.
• Proven ability to troubleshoot…