Manager Operations Support at Rogers

Elevate operational effectiveness with Rogers as a Manager Operations Support. Direct national strategies that drive performance and enable key indicators for success across Canada.

Reporting to the Senior Manager of Operations Support, you will lead strategies that ensure business priorities are met. This role is integral in overseeing performance management, KPI monitoring, and operational reporting while collaborating across teams. Your experience in call-center operations and data analysis will play a crucial part in implementing actionable solutions to improve service delivery.

Key Responsibilities:

• Develop national operations support strategies aligned with business goals

• Monitor performance metrics and conduct trend analysis

• Translate strategic direction into actionable operational plans

• Identify performance gaps and drive necessary improvements

• Collaborate with teams for optimal resource and workforce planning

Requirements:

• Expertise in call-centre operations and KPI management

• Strong analytical skills in performance data interpretation

• Proven ability in stakeholder management and effective communication

• High attention to detail with a focus on continuous improvement

• Demonstrated initiative and accountability in project delivery

Leverage your skills in analysis, planning, and leadership to enhance operational performance at Rogers.
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