Global Reservations Supervisor in Alberta

Lead a global reservations team with Pursuit, focusing on quality guest service and team performance. Oversee operations and contribute to exceptional guest experiences in a hybrid work model.

In this supervisory role based in Alberta, you will manage the day-to-day activities of a dynamic reservations team. Your responsibilities include coaching, scheduling, and ensuring compliance with service standards while addressing guest interactions. Strong communication and organizational skills are essential as you utilize data to drive results and facilitate continuous improvement across the team.

Key Responsibilities:

• Lead and develop a team of Reservations Agents

• Create and manage team schedules with management

• Monitor real-time service queues and adjust coverage

• Support guest interactions during peak periods

• Use data to track key performance indicators

Requirements:

• 3+ years in hospitality or contact center environments

• Experience as a lead or supervisor

• Strong verbal and written communication skills

• Ability to adapt and work flexible hours

• Experience with scheduling or workforce management preferred

Drive team success while maximizing guest satisfaction through effective leadership and organizational skills at Pursuit.
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