Service Delivery Manager Airport

Join PASS as a full-time Service Delivery Manager at Calgary Airport, leading screening operations. Build positive team culture while ensuring compliance and enhancing customer relations.

In this 6-month term role, you will oversee screening operations and mentor a team of Screening Officers. Your responsibilities include managing compliance with Standard Operating Procedures, achieving daily KPIs, and maintaining strong relationships with aviation security stakeholders

Key Responsibilities:

• Oversee screening operations at airport checkpoints

• Lead and mentor a team of Screening Officers

• Achieve KPIs and ensure compliance with SOPs

• Compile comprehensive security incident reports

• Perform administrative tasks aligning with operations

Requirements:

• Bachelor’s degree or 2 years post-secondary education plus management experience

• Minimum 3 years in a protective service leadership role

• Strong communication and leadership skills

• Proficiency in Microsoft Office

• Ability to work irregular hours and under pressure

Drive operational excellence and leadership in this key role at Calgary Airport.
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