Calgary Managing Director Client Services

Join ATB as the Managing Director of Client Services based in Calgary, where you'll champion customer experience and oversee a large operational team. Drive strategic operations in financial services.

In this pivotal role, you'll guide a multi-disciplinary organization, leading a team of Senior Managers to ensure exceptional client service delivery. Your expertise will blend operational oversight with a deep understanding of customer needs, fostering a culture of empowerment and accountability. You’ll collaborate across organizational lines to enhance service capabilities and operational performance.

Key Responsibilities:

• Ensure seamless service delivery across all channels

• Lead strategic initiatives to enhance service excellence

• Monitor and manage service performance against KPIs

• Coach leadership talent to optimize team performance

• Partner with senior leaders for capability expansion

Requirements:

• Bachelor’s degree in Business, Management, or related field

• At least 10 years in senior roles within financial services

• Experience in leading large-scale contact centers

• Strong understanding of customer lifecycle management

• Proven skills in executing change initiatives

Transform client services at ATB in Calgary, focusing on exceptional team leadership and customer experience innovation.
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