Manager of Service Centre Operations

Join Applied Canada in Calgary, AB, as Manager of Service Centre Operations, where your leadership will shape customer service excellence and operational strategy.

As the Service Centre Manager, reporting to the General Manager, you will be responsible for the overall effectiveness of the Service Centre's operations. This includes managing financial performance, leading and developing your team, and ensuring compliance with company policies. Your strategic input will be crucial in driving satisfaction levels and continuous improvement initiatives.

Key Responsibilities:

• Lead the Service Centre in achieving safety and service goals

• Develop and manage associates for optimal performance

• Streamline daily operations and maintain standards

• Organize comprehensive training programs for staff

• Monitor financial and operational metrics for improvement

Requirements:

• 3+ years in management within industrial distribution

• Proven experience in leading sales or customer service teams

• Degree or diploma from an accredited institution

• Skilled in ERP systems and computer applications

• Strong decision-making and organizational abilities

Become a vital part of Applied Canada's success, focusing on superior service and operational excellence in your role as Service Centre Manager.
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