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Job Description & How to Apply Below
As the FRN lead, the Supervisor supports structured collaboration, referral pathways, and system coordination. This role balances team supervision, direct service, and administrative responsibilities to support effective program delivery.
WHAT WE OFFER
Truly rewarding work; contribute to lasting, positive change for individuals and our community
A supportive team environment and opportunities for professional development
Comprehensive benefits including an employee assistance plan
Paid time off (for eligible roles; prorated based on start date) includes:
3 weeks of paid vacation
6 personal days
A paid day off to celebrate your birthday
WHAT YOU'LL DO
Program Quality and Performance Management
Ensure FRN Hub and YWCA Calgary-delivered Spoke programming is delivered in alignment with organizational standards, evidence-informed practices, and FRN requirements
Oversee program planning, scheduling, and implementation to support coordinated, accessible, and consistent service delivery across Hub and Spokes
Monitor program performance, data collection, and reporting to ensure accuracy, completeness, and compliance with funder and organizational requirements
Evaluate program effectiveness using established outcomes and indicators, identifying trends, gaps, and areas for improvement
Support continuous quality improvement by implementing adjustments to programming, processes, and service delivery approaches as needed
Network Coordination and Partnership Leadership
Lead and coordinate collaboration across Hub and Spoke partners to ensure a connected, responsive network of services for children, youth, and families
Establish and maintain strong working relationships with network agencies and community partners to support a coordinated continuum of services
Provide Hub leadership to ensure alignment of Hub and Spoke operations with FRN priorities, service expectations, and funder requirements
Promote timely and equitable access to services by supporting clear pathways to programs, consistent communication, and coordinated service delivery across the network
Work with partners to identify service gaps, reduce duplication, and strengthen overall network effectiveness
Data, Reporting and Continuous Improvement
Ensure accurate, timely, and complete data collection, entry, and reporting in alignment with FRN, funder, and YWCA Calgary requirements
Monitor program performance across the Hub and YWCA Calgary-delivered Spokes using established outcomes, indicators, and reporting tools
Analyze data to identify trends, service gaps, and opportunities to improve program access, coordination, and program effectiveness
Track key performance measures including service utilization, referral pathways, timeliness of access, and client outcomes
Prepare and contribute to required reports, including funder reporting, program evaluations, and annual activity reporting
Provide effective communication and direction to ensure the team has clarity on their purpose and objectives
Build and foster an engaged, collaborative, empowered and high‑performing team through strong relationships and a trauma‑informed, respectful and safe work environment
Support the recruitment, onboarding, training, and development of new team members
Lead a team that possesses diverse knowledge, experience, skills, and abilities; empower team members to innovate and improve programs, services, systems and tools
Ensure appropriate cross training exists within the team to minimize operational risks
QUALIFICATIONS
Degree in Child & Youth Care, Social Work, Nursing, Psychology, Sociology, Early Childhood Education, or another related…
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