Service Specialist, Management

Service Specialist

We are looking for a Service Specialist. As a Service Specialist, you will be responsible for providing excellent customer service to our clients and Advisors. You will be a key part of the Canada Life Workplace Benefits & Retirement team, working with sales and service roles across multiple offices to achieve common goals, and delight our customers. This role is located in Calgary, Alberta.

• Manage and maintain Group Life and Health benefits plans for assigned clients, including amendment applications
• Participate in employee educational sessions
• Review contracts and employee booklets, and provide interpretation of contract wording to clients and advisors
• Meet with clients and advisors on a regular basis to review and discuss product updates as well as administrative and claims procedures
• Assist with training clients on administration of their benefit plans, including the online enrollment, billing and reporting tool
• Act as a liaison with head office and claims offices on issues/problems with respect to assigned clients. Actively seek to find solutions for client/advisor issues
• Work with underwriting on review and approval of routine plan changes
• Manage premium billing problems/issues including employee terminations, new employee additions, wage/salary changes, etc.

• Experience with Group Life and Health products and processes is an asset
• Highly adaptable, driven to be your best, and proven initiative
• Post-secondary level education or a combination of relevant work experience
• A valid driver’s license is required and automotive transportation
• Proven experience providing excellent customer service
• Ability to work independently as well as in a team environment
• Strong decision-making, problem-solving skills and analytical skills
• Proven organizational skills with the ability to manage multiple tasks and adjust to changing priorities in a fast-paced environment
• Excellent communication skills, both oral and written
• Effective delegation and follow up skills
• Project management skills
• Preference will be given to applicants who have completed the Fundamentals in Group Benefits certification courses and/or CEBS courses for the GBA designation

The base salary for this position is between $57,100 - $85,600 annually. This represents base salary only and does not represent other variable compensation components of our total compensation (i.e. annual bonus, commission etc.). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

• Career Development:
  Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement.
• Health & Wellness:
  Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.
• Time Off:
  In addition to regular vacation and personal days, we support community involvement with a volunteer day.
• Financial Security:
  Company-matching pension plan, share ownership program and additional investment options.
• Rewards and Recognition:
  Employee recognition programs, service milestone celebrations, employee discounts and more!
• Emphasis on Community:
  We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.

We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact talentacq All information provided will be handled in accordance with applicable laws and Canada Life policies.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.