Service Manager

About the Role

This position reports to the General Manager and is responsible for working attentively in overseeing and managing the service process and experience in its entirety. The Service Manager is devoted to ensuring safety and customer satisfaction as well as overall department success. A key objective of the Service Manager is to create brand loyalty. The Service Manager is focused on upholding and promoting our dealership's value and brand standards to create an unparalleled customer experience in the service department.

As a team player, the Service Manager strives to develop collaborative relationships throughout the dealership.

• Oversee all aspects of the dealership service department, including operational performance, operational & maintenance costs, safety of operation, plus compliance with applicable laws and regulations.
• Directs procurement of all types of company-owned-and-operated automotive equipment, materials, supplies, and also parts required to maintain automotive equipment, garages, and storage facilities.
• Assist in problem solving, and diagnosing vehicle problems.
• Oversee hiring, training, supervising, and coaching of service department employees.

• Review and analyze actions regularly to determine how to better utilize time and plan more effectively.
• Possess a strong aptitude of technical/mechanical repairs.
• Be a champion for delivering excellent service 100% of the time.
• The ideal candidate is a highly driven leader with total dedication to customer satisfaction, coupled with the experience to create, achieve, and maintain team synergy with a proven track record of engaging and motivating Service teams and exceeding customer expectations and targets.
• The Service Manager position requires a thorough and complete understanding of retail service including a strong automotive background.

• Valid AB driver’s license.
• 5 years of management and leadership experience is required. Service/Fixed Operations experience is an asset.

• Exceptional benefits package.
• Pension Plan with employer contributions – free money!
• Employee Assistance Program including Financial Advisory Services, Nutritional Counselling, Legal Advisory Services, Counselling Services, fitness program, and more!
• Corporate rates at YMCA and Goodlife Fitness.
• Group social events and company perks.