Director - Retail Petroleum

About the Role

Are you a retail operator who thinks like a business owner? This is a rare opportunity to take the helm of a high-volume, multi-site consumer business — fuel, car wash, and convenience retail — with full P&L accountability and a genuine mandate to grow. You won't be executing someone else's playbook. You'll be writing it.

Calgary Co‑op is seeking a high‑impact Director to lead the performance and growth of our Fuel, Car Wash & Convenience Store network — 38 retail locations across Calgary and the surrounding region. With annual business volume approaching $400 million, this is a senior leadership role with full P&L accountability and a mandate to deliver exceptional customer experiences while driving financial results.

Reporting to the VP, Operations, you will bring together operations, commercial fuel sales, and revenue management while partnering across technology, merchandising, finance, and human resources. This role demands a leader who can set strategic direction, build organizational capability, and stay close to executional excellence across a multi‑site retail portfolio.

• You’ll run a ~$400M business with the authority to set direction, build your team, allocate capital, and drive performance. This isn’t a "manage the status quo" role — it’s a growth mandate.

• Fuel, car wash, commercial fleet sales, convenience retail — you’ll have accountability across all of it. If you’re energized by complexity and connecting the dots across channels, this is your arena.

• You’ll work alongside technology, merchandising, marketing, loyalty, and finance teams — leading through influence and building partnerships that shape the broader enterprise.

• The business has strong bones and real upside. You’ll have the opportunity to modernize operations, grow the commercial fuel business, evolve the convenience offer, and improve the car wash experience.

• Lead the full P&L — revenue, margin, EBITDA, labour, and operating expenses — across a ~38‑site network
• Build and execute the annual plan: budget, capital priorities, growth roadmap, and performance targets
• Identify and capture revenue growth opportunities across fuel volume, car wash, commercial/fleet, and convenience

• Set and sustain operational standards across all sites — safety, compliance, brand, and customer experience
• Build the reporting infrastructure, scorecards, and routines that give real‑time visibility into site performance
• Drive continuous improvement — eliminating waste, improving throughput, and raising execution quality

• Lead, coach, and develop three direct reports and build leadership depth across the network
• Foster a culture of ownership, commercial discipline, safety, and genuine customer focus
• Build accountability frameworks so every leader knows what success looks like

• Develop strategies to grow fuel volume, car wash subscriptions, fleet/B2B relationships, and convenience basket size
• Partner with marketing and loyalty teams to drive traffic, retention, and customer lifetime value
• Identify emerging retail concepts, competitive threats, and market opportunities to keep the network ahead

• Partner with merchandising to optimize the convenience offer — product mix, pricing, food, and promotions
• Oversee the car wash business: pricing, equipment, maintenance, customer experience, and subscription growth

• Use data to improve pricing, inventory, labour, and customer experience decisions
• Partner with IT and finance to modernize systems, reporting, and digital tools across the network

You bring a combination of multi‑site retail operations leadership, commercial acumen, and genuine P&L accountability. You know how to balance strategy with execution, and you know that culture and capability are what sustains performance over time.

• Proven multi‑site retail or operations leader — fuel, convenience, grocery, QSR, automotive, or similar
• Demonstrated P&L accountability at the business unit, region, or portfolio level
• Stro…