Lead Customer Care Expert

Step into a leadership role at Boardwalk as a Lead Customer Care Expert, focusing on quality service and staff management within property settings. Oversee a portfolio to meet tenant needs effectively.

This role thrives on previous experience in leadership and property management. You will oversee site staff, manage budgets, and ensure smooth operations across a portfolio of up to 99 suites. Your effectiveness in communication and motivation will help cultivate a positive living environment.

Key Responsibilities:

• Manage site staff and oversee daily operations

• Conduct performance reviews and staff meetings

• Ensure quality compliance through regular inspections

• Analyze market trends and make recommendations

• Maintain effective communication with tenants

Requirements:

• Leadership experience is an asset

• Relevant post-secondary educational background

• Advanced skills in Microsoft Office Suite

• Strong analytical abilities and problem-solving skills

• Excellent time management and coordination skills

Elevate customer care in property management, fostering positive tenant experiences with Boardwalk.
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