Customer Experience Manager Retail

Position: Customer Experience Manager Indigo Retail
Lead the charge in customer success as Indigo's Customer Operations Manager. Focus on omni-sales strategies, team leadership, and delivering top-notch customer service across all locations.

This role at Indigo requires a strategic approach in managing teams and ensuring that sales goals are met through exceptional service and insightful analysis. Advocate for customers and drive efficiency with high-tech solutions on the sales floor while leading engaging events. A commitment to the customer experience is key.

Key Responsibilities:

• Motivate team members for outstanding service delivery

• Analyze and improve performance data for sales goals

• Advocate for customer needs in decision making

• Manage visual merchandising and store activities

• Lead inventory management procedures

Requirements:

• 2-3 years of retail management experience

• Preferred college degree or equivalent experience

• Ability to remain active on the sales floor

• Flexible availability for evenings and weekends

• Bilingual in French/English for Quebec positions

Transform the customer experience at Indigo by embracing this management opportunity.
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