Executive Director

Job Description
The Executive Director will lead Calgary Community Services, overseeing a large, complex, multi‑site social services operation that includes shelter, housing, and community programming. This role provides senior leadership across all programs, operations, and services—ensuring alignment with The Salvation Army’s mission, values, and regulatory requirements. The Executive Director II is responsible for driving operational excellence, advancing innovation, and ensuring high‑quality service delivery in a dynamic and demanding environment.

Key Responsibilities Lead and oversee a large, multi‑site social services operation through senior leaders and cross‑functional teams

Provide strategic direction and vision for program delivery, organizational standards, and evaluation frameworks

Lead senior managers and directors, ensuring alignment, accountability, and performance across all service areas

Drive continuous program improvement, innovation, and mission alignment across multiple service lines

Manage and support innovation initiatives, including oversight of funding programs and scalable projects

Ensure compliance with organizational policies, standards, and legislative requirements

Partner with internal functions (HR, Audit, Risk, IT) to strengthen systems, governance, and performance

Oversee data, performance metrics, and evaluation processes to enhance service delivery outcomes

Manage budgets, monitor expenditures, and provide financial oversight and strategic input

Lead cross‑functional and ad‑hoc initiatives that improve organizational capacity and impact

Leadership & Stakeholder Engagement Serve as a highly visible, hands‑on, and responsive leader in a complex and fast‑paced environment

Build and maintain strong relationships with community partners, government agencies, funders, and stakeholders

Lead external partnerships at a strategic level, ensuring collaboration to support clients and services

Navigate and lead within complex shelter and community services environments, including working with vulnerable populations

Represent the organization externally, including media and community engagementQualifications
Education & Certifications Bachelor’s degree (Master’s preferred) in a related field

Relevant certifications (e.g., First Aid/CPR, Mental Health First Aid) or willingness to obtainExperience
10+ years of progressive leadership experience in social services or a related sector

Proven experience leading large‑scale, multi‑site, complex operations

Demonstrated success in leading through leaders (senior managers/directors)
Strong experience working within community services, shelter systems, or similar environments

Key Skills & Competencies Strategic and operational leadership in complex organizations

Strong stakeholder management and partnership‑building capabilities

Ability to operate effectively in high‑pressure, mission‑driven environments

Financial acumen and experience managing budgets and resources

Exceptional communication, influencing, and problem‑solving skills

High integrity, professionalism, and cultural sensitivity

Ability to balance hands‑on execution with strategic leadership

Working Environment Office‑based with regular presence across multiple sites in Calgary Exposure to dynamic environments, including shelters and community services supporting vulnerable populations

Requires resilience, adaptability, and ability to manage competing priorities in a demanding settingCompensation
The target hiring range for this position is $ to $ with a maximum of $. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email

Recruitment.

Accommodationsf you have a need for any accommodation and we will be pleased to discuss this with you.#J-18808-Ljbffr