Client Delivery Leadership at F12

Position: Client Delivery Leadership Role at F12
Lead client delivery initiatives as a Client Delivery Manager at F12, focusing on service performance and alignment for strategic accounts. Drive client success through effective governance and collaboration.

In this senior leadership position, you'll report to the Director of Enterprise Managed Services, coordinating activities and ensuring that delivery meets contractual obligations. This role is crucial for managing stakeholder expectations and enhancing the client experience through structured improvements and strong communication.

Key Responsibilities:

• Lead orchestration of client service commitments

• Oversee delivery across multiple technical work streams

• Coordinate service meetings and manage action logs

• Serve as the escalation point for complex issues

• Drive continuous improvement efforts in service performance

Requirements:

• 7–10+ years in service delivery, client success, or similar fields

• Experience with complex enterprise client delivery management

• Familiarity with managed services and Microsoft environments

• Strong stakeholder management capabilities

• Ability to communicate effectively at all levels

Bring your expertise in delivery management and stakeholder alignment to excel at F12.
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