Operational Clinical Informatics Lead

Your Opportunity

The Clinical Operations Informatics Office (COIO) Operational Informatics team provides coordinated, consistent, and sustainable informatics support across Urban and Rural Acute Care, Continuing Care, Primary Care, Ambulatory Care, Allied Health, Specialty Areas, and Corrections. With a strong focus on collaboration, team connection, and operational support, the team ensures that clinical areas receive the informatics expertise needed to optimize the Clinical Information System (CIS).

Reporting to the Program Manager, the Operational Clinical Informatics Lead (OCIL) in Continuing Care serves as a key resource for Continuing Care partners, supporting clinical informatics needs and related business processes. The OCIL applies advanced clinical and informatics expertise to guide CIS development, deployment, adoption, sustainability, and optimization within Continuing Care settings. Working closely with clinical leadership and frontline staff, the OCIL supports end‑user adoption and promotes excellence in clinical practice and patient outcomes.

The OCIL provides hands‑on clinical informatics leadership and operational support for Digital Health within Continuing Care, including Connect Care adoption, implementation, and optimization. This role requires advanced clinical experience, deep EMR knowledge, and exceptional communication skills to effectively engage diverse stakeholders and promote safe, consistent, and sustainable use of Digital Health tools across clinical environments.

• Supporting Continuing Care operations in managing complex CIS issues through troubleshooting, advanced analysis, ticketing and escalation processes, and collaboration with operational leaders.
• Ensuring compliance with Digital Health governance, standards, and processes while aligning with Continuing Care regulatory requirements.
• Leading and supporting clinical workflow optimization, business process transformation, benefits realization, and risk mitigation activities.
• Acting as a liaison between Continuing Care Operations and Digital Health teams, helping operational leaders understand their informatics accountabilities.
• Applying structured change management methodologies to support stakeholder engagement, manage expectations, and promote consistent adoption of Connect Care.
• Maintaining active communication with leadership to understand operational contexts and communicate system changes effectively.

• Undergraduate degree and a minimum of 5 years of progressively responsible experience in health informatics.
• Minimum 10 years of direct clinical experience or equivalent deep understanding of healthcare delivery with recent experience in Continuing Care settings.
• Active membership in good standing with an appropriate professional organization (e.g., CRNA, HSAA).
• Extensive knowledge of Continuing Care clinical practice, workflows, and clinical informatics functions.
• Minimum 10 years of progressive experience leading organizational change in large, complex environments.
• Demonstrated strong leadership skills supported by recent and relevant references.

• Proven project management skills, including leading meetings, prioritizing work, resolving conflicts, maintaining issue lists, and managing project plans.
• Strong communication, follow‑up, and stakeholder engagement skills.
• Ability to negotiate solutions and resolve conflicts during implementation.
• Ability to lead IT and clinical operations staff through complex discussions and decision‑making.
• Detail‑oriented with strong analytical skills and the ability to uncover underlying needs that inform system design.
• Ability to work both independently and collaboratively, building positive relationships with vendor staff and external consultants.
• Strong time‑management skills and ability to meet deadlines.
• Working knowledge of basic systems principles, healthcare operations, and clinical workflows.
• Experience mentoring and supporting junior staff.
• Demonstrated commitment to professional and personal development.
• Self‑motivated with the ability to work with minimal supervision.
• Ability to manage the psychological and physical demands associated with Connect Care work, including travel and meetings outside regular hours.

• Certifications in management, leadership, or change management (e.g., PROSCI).
• Strong working knowledge of clinical services, information technology, and organizational systems.
• Connect Care experience preferred.