Senior Manager, Fraud Strategy

Role Purpose

The Senior Manager, Fraud Strategy is responsible for developing and executing fraud prevention, detection, and mitigation strategies across Neo's products and business lines. Reporting to the Senior Director, Fraud, this role translates defined risk appetite into actionable strategy and operational decisions, partnering across data, technology, operations, and business teams to protect Neo's customers and its bottom line.

• Develop, implement, and continuously optimize fraud strategies across client onboarding, authentication, transactions, and account management, in alignment with the risk appetite set by the Senior Director.
• Actively manage false positive thresholds that balance loss mitigation with customer experience and operational capacity.
• Monitor emerging fraud threats and attack patterns, updating rules and strategies to close gaps proactively.
• Own the fraud strategy contribution for new product and feature launches, ensuring appropriate controls and monitoring are embedded from inception through post-launch.

• Build and maintain analytical frameworks to measure, monitor, and report on fraud portfolio performance.
• Support the fraud loss forecasting process quarterly and annually, partnering with Credit Risk Portfolio Management.
• Track and report on KPIs across customer experience, fraud losses, operational effectiveness, and portfolio health.

• Partner with Data Science, Engineering, Product, Fraud Operations, Credit Risk, and other key stakeholders to deliver fraud initiatives end-to-end.
• Translate fraud risk requirements into clear technical specifications and business requirements.
• Collaborate with Customer Experience teams to design fraud processes that protect customers without degrading their journey.

• Manage day-to-day external vendor and data partner relationships, ensuring alignment with fraud strategy and performance standards.
• Evaluate new technologies and solutions and bring recommendations to the Senior Director.
• Stay current on emerging threats, industry best practices, and regulatory expectations through peer engagement and industry forums.

• Lead and develop a team of fraud strategy analysts, fostering a high-performance and data-driven team culture.
• Present performance results, strategic recommendations, and initiative updates to the Senior Director and cross-functional leadership as required.

• Fraud losses at or below defined risk appetite thresholds and industry benchmarks.
• False positive rate and customer friction metrics across fraud controls.
• Fraud KPIs across onboarding, authentication, transactions, and account management.
• Accuracy of quarterly and annual fraud loss forecasts vs. actuals.
• Vendor performance against contracted SLAs and strategic objectives.
• Team performance, development, and retention of fraud strategy analysts.

All senior leaders are expected to align with the Neo Leadership Skills Matrix, which defines core competencies and serves as a foundation for providing clear feedback.

The people who thrive at Neo are resourceful, growth-oriented, and driven to win. We hold ourselves to high standards because we’re on a mission that matters. As individuals and as a team, we constantly challenge ourselves and each other to raise the bar and deliver exceptional experiences for our customers. Our commitment to customer success drives everything we do, from building world-class products to providing exceptional support at every step of their journey.

We trust, respect, and support each other. This means honest conversations, constructive input, and empowering each other to move fast and think big. You’ll be surrounded by people who push you to be your best. We collaborate in person across our Calgary, Winnipeg, and Toronto offices, where ideas move quickly and teams build momentum together. As we continue to scale and evolve, we’re looking for builders, innovators, and problem solvers who thrive on challenge—people who would rather blaze a trail through uncertainty than follow a well-paved path.

At Neo, ownership is part of how we think and operate. For select roles, equity participation reinforces that mindset by giving employees a direct stake in the company’s long-term success. Regardless of role, every team member is expected to think like an owner and make decisions that move the business forward.

We believe in equal opportunity and are committed to creating an inclusive climate where everyone can thrive. Successful candidates for this position will be required to undergo a security screening, including a criminal records check and a credit check.