Fleet Maintenance Operations Supervisor

Job Description

The Operations Supervisor assists the Operations Manager I and II and/or Sr. Operations Manager I and II manage the operations and personnel for a shift of a particular location. The Operations Supervisor may have supervisory duties of employees on a shift, including but not limited to:
Technicians In Charge, Customer Service Coordinators, Technicians, and Service Employees. The Operations Supervisor must be able to accomplish results and ensure business objectives and labor requirements are met. The Operations Supervisor is responsible for ensuring the customers’ needs are being met while balancing financial, operating, quality, safety and asset targets against the requirements of the business. This position is responsible for the management of the location performance against metrics to meet and/or exceed assigned objectives.

The Operations Supervisor should be cross functionally trained in order to be able to back up others within the shop. As with all FMS Shop positions, the SS is responsible for adhering to all Ryder Maintenance Operations policies and procedures. This may also be a development position to prepare incumbents for the Operations Manager role.

Northridge, CA

Monday – Friday

1:30pm to 11:00pm

Annual Salary – Plus Bonus Incentive! Salary is determined based on internal equity; internal salary ranges; market data/ranges; applicant’s skills; prior relevant experience; certain degrees or certifications, etc.

Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax‑advantaged 401(k) retirement savings plan.

Ryder is proud to be an Equal Opportunity Employer and Drug‑Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

• Workflow Management

  Responsible for work analysis, planning and scheduling, scheduling and assigning work to technicians, productivity tracking and optimization, shift and shop meetings, and RO review and approval.

  Ensures all warranty policies and procedures are executed.

  Responsible for triage of unscheduled customer drive‑ins, and for communicating with customers and assigning work to technicians as appropriate.

  Responsible for conducting yard checks to ensure proper work scheduling and prioritization.

• Labor Management

  Provides management, training and development of all personnel assigned.

  Responsible for performance management of all assigned personnel.

• Customer Management

  Responsible for customer relationship management to include issue resolutions, customer satisfaction and retention, as well as ensuring vehicle uptime.

  Responsible for customer communication protocol as it pertains to PM scheduling & follow‑up, breakdowns and vehicle status updates.

  Conduct customer visits as required by the Customer Care Plan.

• Asset Management

  Directs direct reports in maintaining the appearance and maintenance of assigned location, including sustaining 65 standards in all relevant shop areas of responsibility.

  Evaluates needs and makes recommendation for shop tooling and equipment requirements.

  Assists in the management and oversight of vehicle specifications and vehicle in‑service/out‑service process.

  Assists in ensuring all vehicles have required specifications in SAM.

  Responsible for parts inventory management, policies and procedures.

• Quality Management

  Responsible for quality inspections of PM & repairs, as well as performing in‑process reviews of non‑PM work.

  Perform breakdown root cause analysis, implement corrective actions locally, and when necessary communicate issues to Technical Assistance Center.

  Ensure cleanliness and quality of repair for all maintained vehicles.

  Work with Service Manager to ensure all technicians are properly trained and qualified,…