Fidelity Processing Team Manager

Position: Fidelity Processing Team Manager Opportunity
Become the Team Manager for the Processing team at Fidelity in Calgary, Alberta. Embrace a flexible hybrid working arrangement while leading a dynamic group focused on quality and efficiency.

The Team Manager, Processing, requires 3-4 years of operations or customer service experience within mutual funds. You will supervise up to 15 Processing staff, manage escalations, and implement crucial process improvements. Your expertise will ensure that all transactions are completed on time while maintaining a focus on employee and client satisfaction.

Key Responsibilities:

• Direct daily functions of the Processing team

• Oversee transaction processing and NIGO management

• Provide training and performance feedback

• Identify workflow improvements and implement training

• Lead corporate projects and internal audits

Requirements:

• 3-4 years in financial services operations

• 1-2 years in a team management role

• Knowledge of TAP procedures and mutual funds

• Relevant college degree or equivalent experience

• Proficient in English and French communication

Shape a harmonious work environment and customer service excellence at Fidelity in Calgary.
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