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Head of Global Customer Support & Workforce Planning

Job in Calgary, Alberta, D3J, Canada
Listing for: Dayforce
Full Time position
Listed on 2026-08-03
Job specializations:
  • Management
    Operations Management
Job Description & How to Apply Below

Dayforce is seeking a Sr. Director, Customer Support to translate strategy into staffing, forecasting, and real-time performance across global operations.

You will align demand signals with staffing, drive scheduling excellence, and oversee governance of workforce planning to elevate customer satisfaction and efficiency. Lead cross-functional teams, partner with Global Business Ops, Finance, and Customer Support leadership, and shape workforce strategy to meet budget targets while maintaining

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