Manager, Concessions Operations - CZ

Join our team at the Wilder Institute’s Calgary Zoo and help create lasting memories through food, beverages, and smiles! Our Concessions team is seeking a full-time permanent Manager, Concessions Operations who will primarily be responsible for ensuring the operations for all concession related food and beverage items are managed on a year-round basis across all concessions venues!

Our Purpose | We act for wildlife; saving species and inspiring people to join us.

Our Core Values
| Drive impact, nurture connection, cultivate hope, and be bold.

Concessions Operations

• Provides timely information and direction to the food/beverage staff in fashion contributing to the effective support and delivery of all concession activities.
• Directly responsible for providing superior service to all customers both internal as well as external.
• Provide leadership through the implementation and management of our Health and Safety program to safeguard the wellbeing of employees and customers at the Calgary Zoo.
• Review, develop, and implement policies and procedures to maintain productivity within organizational guidelines.
• Supervise the opening and closing of daily operations in the areas over which functional authority and responsibility is exercised by ensuring:
  • Concessions staff are provided with training, professional development, leadership and motivation
  • Clear, concise directions are provided to the staff regarding operational requirements
  • Effective and efficient staffing in all revenue centers, as business dictates.
  • Established cash handling procedures are followed.
  • Establish and ensure proper work habits and safety procedures are followed.
  • Ensuring proper storage and handling of all food related products.
  • Maximum utilization of revenue generating facilities.
  • Communicating promptly with management and staff to meet and maintain expected operating standards.
• Assist with purchasing and delivery of all food/beverage in accordance with the strategies developed, approved budgets, and organizational policies. Including:
  • Performing, where necessary, physical inventories, ensuring are executed, and ensuring that inventory levels are conducive to maximizing sales.
  • Ensuring the inventories are received and stored in a secure manner and that merchandise is protected from theft and pilferage.
  • Ensuring that all locations are well stocked and displayed in ways most conducive to drive sales.
• Ensure all Wilder Institute policies and procedures are followed, including compliance with the health and safety program.
• Build customer loyalty and optimize revenues.
• Support the goals and objectives and protect the image of the Wilder Institute.
• To ensure business plans and long-term goals are achieved by:
  • The protection of all inventories in accordance with security policies and procedures.
  • Preservation of equipment and facilities through proper maintenance and cleaning.
  • Analyzing sales information provided for decisions regarding sales and product changes.
  • Ensuring that products sold are competitively priced.
• Develop and implement comprehensive training programs, including customer service training, cash handling, and cross training.
• Produce schedules in a timely fashion. And verify payroll and labour reports to ensure budgetary objectives are met.
• Work with Human Resources to ensure that the hiring, disciplining and dismissing of staff are performed in accordance with organizational policies and procedures.
• Lead the Performance Evaluation Program to ensure that all goals and objectives of the Concessions department are aligned with the Organizational Goals and Objectives.

Other duties and responsibilities as assigned.

• Minimum 5 years’ related experience in food/beverage, catering, accommodation or retail services.
• Minimum 3 years supervisory experience ideally related to food/beverage, accommodation, catering or retail operations.
• College Diploma in related field, including business management and/or Tourism and Hospitality is preferred
• Red Seal Training is preferred
• Demonstrated abilities related to business planning, budgeting, training/staff development, and human resource management.
• Excellent written and verbal…