Experience Manager at YMCA

Lead community engagement as an Experience Manager at YMCA Calgary's Brookfield Residential YMCA. This full-time role focuses on fostering a positive experience for all facility users and program success.

YMCA Calgary seeks an Experience Manager who thrives in a leadership role, ensuring program excellence and community connection. This position requires a blend of supervisory experience, customer service skills, and budget management. Candidates should be passionate about health and recreational services while developing their team’s capabilities and tracking success metrics.

Key Responsibilities:

• Ensure targets set in the Experience Manager scorecard are met

• Develop and manage departmental budgets effectively

• Provide excellent responses to user needs

• Recruit and train program delivery staff efficiently

• Ensure compliance with health and safety protocols

Requirements:

• Post-secondary diploma/degree in Recreation or related field

• Minimum of 3 years in a supervisory role

• Strong customer service background

• Excellent oral and written communication skills

• Current Standard First Aid with CPR-C certification required

Utilize your leadership and customer service expertise to enhance community engagements at YMCA Calgary.
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