Experience Manager

YMCA Calgary is a charity that ignites the potential in Calgarians. Since our inception in 1902, we have evolved into a vibrant organization operating in every quadrant of the city.

Guided by our core values of honesty, caring, respect and responsibility, YMCA Calgary offers a growing hub of programming & services to address the needs of our community including connection and belonging, physical and mental wellbeing, child-care support, language instruction, affordable tutoring and more. We also ensure that no one is turned away, lowering financial barriers for youth, adults and families through the generous donations of our community.

This impact takes place across our 7 health and wellness facilities, 6 childcare centres, 2 outdoor camps and 12+ community programs, empowering people of all ages and life stages to belong, grow, thrive and lead.

Experience Manager (Full Time)

Brookfield Residential YMCA at Seton

Salary: $56,096/year - $70,120/year

Start Date:

Immediately

You can make an impact in the community - locally and across the globe. You will work with a fun culture of people and enjoy many of the benefits and opportunities the YMCA offers:

• Complimentary YMCA Calgary membership including a linked membership for dependent children;
• Comprehensive health and dental benefits. Premiums paid in full by the Association;
• Pension or student loan repayment plan with specified contribution matched by the Association;
• Anniversary flex day and gifts given to celebrate each year of employment;
• Program discounts;
• Ongoing leadership development and opportunities;
• Leadership award opportunities;
• Scholarship opportunities;
• Paid recertification and training.

At YMCA Calgary we strive to ensure our employees are a fit based on their strengths, interests, and future goals. The successful candidate will have the following;

• Post‑secondary diploma/degree in Recreation, Physical Literacy, Kinesiology, or equivalent
• Minimum of 3 years working in a supervisory capacity within an organization providing services for children and youth
• Customer service experience and/or experience working in a health‑focused industry or recreational facility
• Experience managing an effective staff team to collaboratively achieve desired outcomes
• Exemplary skills in the planning and delivery of developmentally appropriate sport programs
• Excellent oral and written communication skills, including intermediate use of technology
• Budget development and management

Successful candidate will be required to provide:

• Current Standard First Aid with CPR‑C certificated within the last 12 months from an approved AB OHS provider. Asset if certification is issued by one of the following five Canadian organizations:
  Canadian Red Cross, Heart and Stroke Foundation, Lifesaving Society, St John's Ambulance and/or Canadian Ski Patrol.
• Evidence of a cleared Police Information Check and Vulnerable Sector Search
• Three professional references required

Duties and

Responsibilities include:

• Accountable for meeting the targets set within the Experience Manager scorecard
• Ensure excellent service by responding to the immediate needs of all users
• Ensure programming is delivered consistent to the course outline, qualitystandardsanddesired outcomes ofYMCACalgary, as defined by Program Experience and Project Delivery Teams
• Commit to exceptional quality in the delivery of customer services
• Develop and manage the Sport, Strength & Conditioning, Fitness, Youth, and Daycamp& Climbing, E-sports departmental budgets
• Use data as a key tool in program evaluation and decision making
• Contribute to andparticipatein a variety of Association Project Delivery Teams, providing leadership as required.

• Recruit and train the program delivery staff team
• Commit to ensuring your staff team is afforded relevant professional development opportunities
• As a manager within a YMCA facility,be responsible for coaching and supporting all direct and indirect reports within the branch

• Ensure compliance to all health and safety systems, policies, and procedures within your…