Team Manager, Disability Intervention Services

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Permanent Full Time

• Ensuring the efficiency and cost effectiveness of the day to day services provided by the team of Rehabilitation and Medical Consultants.
• Coaching, supervision, and performance management of the Rehabilitation and Medical Consultants and on the team.
• Recruiting of new staff, and oversight of new staff development throughout the orientation, training and mentoring period.
• Assessment of individual staff development needs on an ongoing basis.
• Acting as a technical expert to the team on medical coordination and disability management issues.
• Ensuring that the Rehabilitation and Medical Consultants understand and follow Canada Life's claims philosophy and practices.
• Assisting the Rehabilitation and Medical Consultants to develop realistic, cost-effective plans.
• Reviewing and approving the Rehabilitation and Medical Consultant's plans/expenses according to the authority approval process.
• Ensuring effectiveness of the quality program which involves the completion of Quality Program reviews (assessing plan cost effectiveness, timeliness, and duration of interventions by local Rehabilitation and Medical Consultants’); and identifying areas of development that require further coaching.
• Monitoring data and reports on Disability Intervention Services effectiveness and individual results related to service standards.
• Communicating new initiatives affecting the Disability Intervention Services and Disability Management Service organizations.
• Working in collaboration with all staff of the Disability Management Services Office, as well as the staff from the Group Sales Office.
• Participating in the delivery of joint training (along with Disability Management Services Office management) regarding national initiatives impacting claims and Disability Intervention Services.
• Promoting/supporting return to employability meetings within the Disability Management Services Office management team.
• Promoting Disability Intervention Services with customers and managing the customer/client relationships affiliated with the Disability Management Services claims operation.
• Providing input into issues as a member of the Disability Intervention Services management team.

• Degree in a discipline related to vocational rehabilitation/rehabilitation counseling or experience in disability management as in a licensed health care provider
• Five to seven years’ experience in the insurance rehabilitation or the field of disability management
• CCRC or RRP designation or pursuing a designation
• Proven leadership skills
• Strong interpersonal and communication skills
• Valid driver's license and vehicle are necessary when required to travel to client meetings and for operational oversight
• Reliability Status security clearance - this is a personnel security status that is required before an employee can gain access to Protected Bin formation, assets or work sites as outlined by the Government of Canada website

The base salary for this position is between $71,900 - $119,800 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

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Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we…