Project Manager Lead Paul Davis Restoration

Benefits

• Company parties
• Dental insurance
• Health insurance
• Vision insurance

The Project Manager Lead is responsible for strengthening project delivery by supporting, coaching, and guiding Project Managers while ensuring a consistent and high-quality customer experience. This role focuses on escalation management, maintaining gross margins, team development, and maintaining operational rhythm through structured milestone meetings..

• Project Manager coaching and development
• Customer escalation resolution
• Milestone Meeting facilitation and project oversight
• Operational consistency and visibility
• Knowledge of Insurance guidelines and programs

• Provide ongoing coaching and mentorship to Project Managers.
• Conduct regular 1:1 meetings focused on performance, growth, and problem-solving.
• Review active files to identify coaching opportunities and reinforce best practices.
• Support underperforming team members through structured improvement plans.
• Deliver training on:

• Scope accuracy
• Customer communication
• Cycle time management
• Job execution standards

• Serve as the primary escalation point for complex or high‑risk customer situations.
• Step into files with reputational, carrier, or service concerns.
• Support Project Managers in resolving issues professionally and efficiently.
• Ensure consistent handling of escalations across all projects.
• Escalate critical issues to the General Manager when required.

• Lead and facilitate weekly/biweekly milestone meetings.
• Ensure projects are meeting profitability goals
• Ensure projects are progressing and key milestones are being met.
• Identify delays, risks, and bottlenecks early.
• Support Project Managers in resolving workflow challenges.

• Monitor overall project performance and service delivery standards.
• Track trends in:

• SLA adherence
• Cycle times (Truth Score)
• Customer satisfaction (NPS Score)

• Identify and communicate risks or recurring issues to the General Manager.
• Provide insight and recommendations to improve operational performance.

• Ensure consistency in project execution across all Project Managers.
• Reinforce standards for:

• File setup, documentation, scoping, budgeting, and estimating
• Communication practices
• Service delivery expectations

• Identify gaps in execution and recommend solutions to the general manager
• Support implementation of process improvements as directed by the General Manager.

• Knowledge of Microsoft Office applications (Outlook, Word, Excel, One Drive, Share Point)
• Knowledge of estimating platforms
• Excellent Communication skills
• Managing projects
• Leadership skills
• Sales Experience is an asset
• Construction Experience is an asset
• Entrepreneurial skills
• Ability to be assertive, empathetic, inspiring, and engaging with others
• Ability to learn and operate our primary operating systems and estimating platforms
• Ability to answer and communicate with independent franchises via phone and email
• Ability to work with office equipment (fax, computer)
• Ability to work independently
• Ability to pass and maintain a satisfactory background check
• Ability to operate a vehicle safely
• Stress Management and Composure
• Problem Solving and Conflict Resolution
• Maintain a level of confidentiality
• Follow the Paul Davis Values, Vision, Mission, and 10 Serving Basics
• All other duties as assigned

• Experience leading teams, offices, and/or groups
• Experience with achieving results and exceeding goals

• Experience in the restoration industry regarding water mitigation, mold remediation, lead and asbestos abatement, contents cleaning, contents packing, structure cleaning, and reconstruction.

• Must be able to stay in a stationary position up to 80% of the time
• Constantly operates a computer and other office productivity machineries, such as a calculator, fax machine, copy machine, and computer printer.
• Must be able to observe and perceive information on a computer and documents
• Must be able to…