Branch Leader Job Calgary area,Alberta Canada,Management

Branch Leader

Aug 30, 2026

Location:

Prince George, British Columbia, CA

We put our people first. As an employer of choice, Acera Insurance, offers an outstanding workplace and employee culture that creates valuable opportunities for all employees.

Our people are:

Encouraged to challenge the status quo and never stop learning in their commitment to excellence.

Empowered with a sense of accountability and autonomy to take ownership of their work.

Treated with respect and act with integrity by putting clients, colleagues, and community first.

Recognized for their achievements and celebrate festivities, big and small, to make work fun.

We also proudly offer most employees the opportunity to become owners. With over 700 employee owners, Acera Insurance is the only Canadian brokerage that is widely owned by its employees. Our employee owners have a vested interest and get to share in Acera Insurance’s success — which they make possible.

Join our award-winning network of over 1,300 professionals across Canada and change the way people feel about insurance.

BRANCH LEADER

The Branch Leader will be responsible for overseeing two (2) locations in Prince George, BC, ensuring the overall success of each branch. This includes equipping staff with the resources, training, and knowledge required to deliver exceptional client service. The individual in this role will proactively identify opportunities to motivate and engage their team, driving growth in sales, client relationships, and community presence.

This position offers the opportunity to collaborate closely with the leadership team to support organizational goals and make a meaningful impact both internally and externally.

This is an on-site role at the branch. Occasional travel to regional offices in the Lower Mainland and/or Vancouver Island may be required.

Relocation support may be available for the successful candidate, where applicable, to support a smooth transition into the role and the community.

Job Details:

Status:
Full-Time, Permanent

Location:

Prince George

Pay Range:
Acera’s total compensation offerings are based on pay for performance that recognizes exceptional individual and company performance. The typical hiring range for this position is from $75,000 - $90,000 CAD annually; the pay offering is based on location and will vary depending on related education, insurance experience, proven knowledge, skills, and internal equity.

Responsibilities:

BRANCH MANAGEMENT

Oversee day-to-day operations of the branch, ensuring alignment with industry regulations and internal policies.

Address branch client requests and complaints in a timely manner, engaging in the proper investigation, communication, and solutions, and using the feedback to action on positive changes to our client experience training.

Monitor branch performance and collaborate with leadership to drive improvements in sales, client retention, and market growth.

Track and analyze key performance indicators (KPIs) and sales, implementing improvement plans where necessary.

Establish and maintain effective purchasing procedures. All purchases should involve multiple vendor bids in collaboration with several branches to ensure cost-effective prices and economies of scale.

Work with other departmental managers on ad-hoc projects related to the strategic objectives of the company-wide initiatives.

Stay up to date with industry standards, policies, and news, ensuring compliance with the applicable regulations.

CROSS-FUNCTIONAL COLLABORATION

Liaise with other branches and insurance departments in the organization to ensure seamless operations and unified customer service experience.

Collaborate with other managers and the senior leadership team to develop processes and workflows that optimize client service, efficiency, productivity, and customer satisfaction.

CUSTOMER EXPERIENCE

Develop a comprehensive understanding of the company's customers through various interactions, addressing customer requests diligently.

Work closely with the Manager, Personal Insurance to develop processes that optimize customer service.

Lead a team of insurance brokers focused on delivering top-tier policy servicing, that go above and beyond…