Program Management Manager

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You'll find an environment that inspires and empowers you to thrive both personally and professionally.

There's no one like you and that's why there's nowhere like RSM.

As a Manager within our Program and Project Management (PPM) practice, you will serve as a delivery leader responsible for leading complex Microsoft programs and major work streams. This role owns execution across multi-workstream initiatives and operates as a trusted advisor to VP- and Director-level client stakeholders, in close partnership with Directors and Principals.

You will lead delivery across the Microsoft ecosystem including Dynamics 365 ERP and CE, Power Platform, Microsoft Fabric, Azure integration services, and AI-enabled solutions such as Microsoft 365 Copilot. This role provides a clear path to Director based on performance, scope leadership, and client impact.

• Lead delivery of Microsoft programs and major work streams with budgets ranging from $3M-$8M and teams of 10-20 resources, accountable for schedule, quality, financial performance, and client satisfaction.
• Manage multi-workstream initiatives across Dynamics 365 ERP, Dynamics 365 CE, Power Platform, Microsoft Fabric, and Azure integration services.
• Lead components of AI-enabled transformation programs leveraging Microsoft 365 Copilot, Copilot Studio, and Azure OpenAI Service.
• Establish and operate project governance including integrated plans, RAID management, financial tracking, and executive-ready status reporting.
• Apply hybrid delivery methodologies (SAFe, Scrum, waterfall) tailored to client maturity and program complexity.
• Lead Organizational Change Management (OCM) activities for Microsoft implementations impacting 100-500+ users, ensuring adoption and readiness.
• Support data and analytics delivery using Microsoft Fabric, Power BI, and Purview.
• Serve as primary escalation point for project-level risks; partner with Directors on program-level escalations.
• Maintain working knowledge of Microsoft commercial licensing (EA, MCA, CSP) and implications for scope and delivery planning.

• Build trusted working relationships with VP- and Director-level client stakeholders across technology and business functions.
• Actively support Microsoft co-sell motions by coordinating with Microsoft CSAMs, sellers, and partner teams under Director guidance.
• Support proposal development, SOW creation, estimating, and pursuit activities for Microsoft programs.
• Identify and communicate opportunities for account expansion and follow-on work.
• Participate in steering committees and executive governance forums.
• Contribute to firm thought leadership content, client case studies, and Microsoft partner community activities.

• Lead, coach, and mentor consultants and senior consultants across Microsoft delivery engagements.
• Contribute to recruiting, onboarding, and skills development for Microsoft PPM roles.
• Support the development and adoption of delivery standards, templates, and governance assets.
• Collaborate across technology, finance, operations, and industry teams.
• Foster a culture of accountability, continuous learning, and client-first delivery.

• 8+ years of progressive experience delivering enterprise programs and projects in a management consulting environment.
• Proven delivery of Microsoft-based programs or work streams with budgets of $3M+ and teams of 8+ resources.
• Solid experience with Dynamics 365 ERP, Dynamics 365 CE, Power Platform, Azure integration services, and Microsoft-aligned ISV solutions.
• Strong understanding of project and program governance, financial tracking, risk management, issue resolution, and stakeholder communication.
• Experience supporting Organizational Change Management (OCM) activities on enterprise Microsoft implementations.
• Client-facing experience engaging VP- and Director-level stakeholders.
• Experience engaging with Microsoft field teams and co-sell programs.
• Experience delivering Microsoft solutions in one or more industries such as Manufacturing, Financial Services, Professional Services, Healthcare, or Public Sector.
• Thorough understanding of the Microsoft Fast Track organization and Success by Design framework, including solution envisioning, implementation planning, deployment readiness, and adoption governance.
• Bachelor's degree required.
• Ability to travel up to 50%.

• Experience leading Microsoft ERP or CRM modernization work streams on Dynamics 365 or related platforms.
• Familiarity with hybrid delivery methodologies including SAFe, Scrum