Manager, Community and Volunteer Engagement

Community and Volunteer Engagement Manager

Location: Calgary, AB

Type: Full Time

Salary: Starting at $75,000

Closing Date: March 6, 2026

Break Barriers. Employ Change.

Prospect helps people get jobs. We’re a not-for-profit and registered charity, so while the bottom line can’t be ignored, it’s not our priority. Clients are.

We welcome anyone who is looking for a better life through employment. We work with candidates who have degrees; we also work with people who are experiencing homelessness or experiencing a mental health condition or challenge. We can help upgrade clients’ skills; we can also work with an employer to help them understand a disability. Above all, we’re creative and resourceful.

Recognizing that not everyone learns in the same way, our methods include art and the great Alberta outdoors as tools. We help young and old, people changing industries, recent immigrants, veterans, people with disabilities, and everyday Albertans who feel that the job search process has become daunting. If that sounds good to you, let’s get to work!

The Community and Volunteer Engagement Manager is directly responsible for coordinating peer support delivery within programs and leading volunteer engagement across Prospect. Working closely with Program Managers, this role ensures peer support and volunteer practices reflect lived experience values, psychological safety, program needs, and Prospect’s mission.

Alongside hands‑on operational work, the role leads Prospect’s stakeholder engagement approach, stewarding relationships with Society Members, Board Members, volunteers, peer networks, employers, and community partners, while creating pathways for deeper involvement.

This position requires the ability to balance operational delivery with strategic leadership. As the function evolves, the role will provide direct leadership to staff supporting stakeholder engagement, volunteer coordination, and peer support delivery.

• Lead Prospect’s overall approach to Society Member engagement, ensuring work with volunteers, donors, board members, and community partners is aligned and effective.
• Hold organizational accountability for sustaining and growing society membership and for the health of related stakeholder relationships.
• Set direction for communication, stewardship, and participation within Society Membership, and advise leaders on relationship building practices that reflect Prospect’s mission and values.
• Ensure Salesforce is used effectively to support accurate data, meaningful analysis, and reliable reporting across stakeholder groups.
• Provide leadership and performance support to staff as assigned, and contribute to workforce planning for stakeholder engagement, volunteer, and peer support functions.

• Lead Prospect’s volunteer program, with accountability for recruitment, onboarding, support, and overall quality of the volunteer experience.
• Ensure volunteer practices are aligned with Prospect’s broader engagement approach and contribute meaningfully to programs, Society Membership, and community impact.
• Use Salesforce to track volunteer activity, monitor engagement, and support clear reporting and insight into outcomes.
• Provide regular reporting on volunteer participation and program contribution, and oversee volunteer recognition and engagement initiatives.

• Coordinate and support the day‑to‑day delivery of peer support across programs in close partnership with Program Managers, ensuring capacity and coverage align with program needs.
• Ensure peer support practices reflect ethical boundaries, confidentiality expectations, psychological safety, and lived experience values, and support consistency and quality across locations.
• Maintain clear communication between peer support volunteers, program teams, and Program Managers, and contribute to continuous improvement in peer support delivery.

• Serve as the primary relationship holder for Society Members, supporting engagement that is meaningful, well informed, and aligned with Prospect’s mission.
• Strengthen and steward relationships with donors,…