Donor Administrator

About Us

Alberta Animal Rescue Crew Society (AARCS) is a registered non‑profit charity located in Calgary, Alberta helping over 4,000 animals find loving adoptive homes each year. Our mission is to rescue and rehome animals in need and provide community support programs that help people and their pets.

The Donor Experience Administrator is responsible for helping to ensure the organization exceeds donor expectations in ways that we record, acknowledge, recognize, engage and are accountable to our donors. This role plays a key part in ensuring accuracy and timely processing of donations while delivering exceptional donor experiences. A master administrator of Raiser’s Edge, you manage the database maintenance, handle enquiries from donors regarding tax receipts, record updates, and monthly donations.

Working collaboratively with the Resource Development team, you assist in overall fundraising efforts by providing creative input, ideas and concepts and support the team in other digital/technical support as needed.

• Position: Permanent, Full‑time
• Shift: 8 hour shifts, Monday to Friday
• Start Date: Immediately
• Location: Safe Haven – 5060 74 Ave SE, Calgary – Hybrid onsite, offsite & work‑from‑home
• Salary Range: $40,000 – $50,000 annually, based on experience and qualifications.

Benefits include continuing education and professional development perks, health, dental, life & disability coverage, discounted pet food, services and supplies, free parking, and public transportation accessibility.

• Highly detail‑oriented, bringing forth a critical degree of accuracy regarding data entry and analysis.
• Strong analytical skills and an understanding of accounting principles.
• Knowledge of and experience working with CRA receipting guidelines.
• Experience with querying and reporting, data entry, and gift acknowledgment.
• Experience and expert knowledge of CRM systems and processes is a requirement.
• Experience with Raiser’s Edge (NXT).
• Genuine interest in animal welfare.
• Strong organizational and technical skills.
• Possess the ability to be concise, thorough and attentive to details.
• A quick thinker and efficient self‑starter who takes initiative; ability to set priorities and manage workloads with minimal supervision.
• The ability to effectively communicate information in written and verbal format.
• Non‑profit experience and a solid understanding of donor management systems, including Raiser’s Edge is considered an asset.

• Day‑to‑day donor database management, including processing donations, constituents and running required daily reports (Daily Donations, Weekly Donations, Daily Declined Transactions, and Tribute/Memorial Donations).
• Managing donor inquiries, reissuing tax receipts, updating credit card and address information.
• Providing positive donor experiences through prompt and friendly customer service.
• Database maintenance: running maintenance queries, merging duplicate records, updating contact information, mailer list subscriptions and mailing addresses to standards set by Canada Post.
• Run statistical analysis queries and reports in Raiser’s Edge as needed.
• Maintain and follow up with donors who sign up for the Legacy and Forever After Pet Program.
• Administer third‑party fundraising, lottery and auction platforms so records are properly imported into the donor management system.
• Create and maintain Fund, Campaign and Appeal categories in the donor management system.
• Assist in entering all non‑integrated gifts into the donor management system.
• Set up events and donation forms in Raiser's Edge and the website for fundraising initiatives.
• Maintain the monthly donor database: thank new donors, acknowledge monthly gifts, follow up on failed transactions and update credit card information promptly.
• Assist donors with access to and use of the Donor Portal tool.
• Issue consolidated annual tax receipts to all monthly donors.
• Prepare and audit mailing lists for mail‑outs.
• Administer user access and facilitate training for staff using Raiser’s Edge.
• Assist with donor recognition efforts, including writing thank‑you emails and cards.
• Improve processes and find innovative solutions for the…