Content and Engagement Specialist

Every organization has great stores worth telling – and we’re looking for someone who knows how to find them! As our Content and Engagement Specialist
, you’ll be at the heart of discovering the people, moments, and experience that brings our work to life. You’ll listen, ask great questions, build relationships and turn real stories into compelling content that inspires connection and sharpens our focus on our mission. If you have a passion for people and love to tell a story, we want to hear from you!

At the Calgary Food Bank our mission is “to make food accessible to everyone in our city”. Our core belief is that no one in our community should go without food, and this continues to serve as our guiding principle for the future. We are the first line of emergency food support for people facing crisis and served over 200,000 Emergency Food Hampers to our community last year.

We also provide over 80 partner charities throughout the city with food. As an organization, we pride ourselves on being client centered, community focused, and committed to excellence in both our operations and culture.

Reporting to the Director of Community Engagement, the Content and Engagement Specialist ownsthe story and content pipeline behind Calgary Food Bank’s communications. They are responsible for staying close to the people, programs, research, and relationships that make the organization’s work real. They help turn internal knowledge, lived experience, data, and community impact into clear, accurate, and human content. The content they develop should feed social, email, website content, donor communications, partner materials, volunteer communications, reports, earned media preparation, and future campaign work.

• Identify and develop stories from clients, volunteers, donors, partners, staff, Food Link, Neoma, food rescue, programs, and community events.
• Conduct interviews with staff, volunteers, partners, donors, and, where appropriate, clients.
• Build stories that show dignity, access, community, food movement, donor impact, volunteer impact, and Calgary Food Bank’s wider role.
• Maintain a practical story bank that can support ongoing communications, donor stewardship, partner engagement, media opportunities, and campaign activity.
• Help Calgary Food Bank move from one-off stories to a more planned and consistent storytelling pipeline.

• Write and edit web stories, impact stories, donor updates, volunteer features, partner profiles, newsletters, research summaries, internal updates, stewardship content, and campaign-support materials.
• Support longer-form communications, including annual report content, donor reports, public education materials, campaign updates, thought-leadership content, media releases, advisories, speaking notes, interview preparation materials, and key messages.
• Edit and proofread content for clarity, tone, accuracy, accessibility, and consistency.
• Adapt complex or sensitive information into plain-language content that different audiences can understand.
• Help ensure Calgary Food Bank’s written communications feel clear, human, credible, and aligned to the organization’s values.

• Work with the research team to turn data and findings into clear, accessible communications.
• Develop research summaries, FAQs, web content, email inputs, social inputs, talking points, and proof points.
• Help explain food insecurity in Calgary through local evidence and human examples.
• Support a governed fact bank with approved statistics, definitions, sources, reporting periods, and internal owners.
• Ensure statistics, stories, and research are used accurately and consistently across…