Manager of Concessions Operations Zoo

Join the Wilder Institute as the Manager of Concessions Operations, dedicated to delivering top-notch food service at the Calgary Zoo. Your leadership will create joyful experiences for zoo visitors through exceptional concession offerings.

In this full-time position, engage with diverse teams to ensure the smooth operation of all concession outlets. You'll be responsible for managing staff development, ensuring adherence to health standards, and driving sales through effective inventory and pricing strategies.

Your role will directly impact customer loyalty and overall operational success.

Key Responsibilities:

• Oversee daily concessions management and staff guidance

• Implement and monitor health and safety protocols

• Conduct regular inventory audits and stock management

• Develop staff training programs on service and cash handling

• Maintain operational standards through effective communication

Requirements:

• 5+ years of experience in food/beverage management

• Supervisory experience of 3+ years required

• College diploma in business or hospitality preferred

• Excellent interpersonal and organizational skills

• Ability to handle high-volume service environments

Lead concessions operations at Calgary Zoo and enhance guest experiences through exceptional food service.
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