Calgary Zoo Concessions Operations Manager

Step up as the Concessions Operations Manager at the Wilder Institute’s Calgary Zoo, where your leadership can enhance visitor experiences through dedicated food and beverage operations. Expect a vibrant environment that prioritizes service and safety.

This full-time role requires you to oversee all aspects of concession management year-round. You'll be responsible for staff training, ensuring compliance with health standards, and optimizing sales. Your efforts will play a key role in maintaining the zoo's high service quality and supporting its mission.

Key Responsibilities:

• Manage daily concessions operations and staff performance

• Ensure adherence to health and safety standards

• Implement effective inventory and merchandising strategies

• Lead and develop comprehensive training programs

• Supervise opening and closing procedures of venues

Requirements:

• At least 5 years in food and beverage services

• Minimum 3 years in a supervisory capacity

• Preferred diploma in business management or hospitality

• Strong communication, judgment, and leadership skills

• Comfortable in a high-volume service context

Drive successful concessions management at Calgary Zoo while enriching visitor experiences through quality service.
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