Front of House Supervisor

Montana's is hiring a Front of House Supervisor at our Calgary Shepard location!

Montana’s is where BBQ‑lovers, friends and family alike get together in an energetic gathering place to devour mouth‑watering favourites fresh off the grill. We’re looking for friendly, down‑to‑earth Team Members who are passionate about cooking or serving the best BBQ in Canada and want to have a great time doing it.

As a Supervisor, you will assist in the day‑to‑day leadership of the restaurant. As a member of the restaurant leadership team, this role is jointly accountable for both financial and non‑financial key performance indicators relating to the operation of the restaurant.

• Help identify root causes of gaps in Guest satisfaction and assist in the development of corrective and proactive action plans where appropriate.
• Where appropriate follow‑up and successfully resolve all Guest complaints and ensure root cause is identified and corrected.
• Coach Q‑Crew to ensure consistent delivery on our promise to create connections with Guests by creating quality food and beverages and an inviting atmosphere.
• Communicate with guests on a regular basis to gain insights on how to make improvements to the overall Guest Experience.

• Train and develop Q‑Crew by providing coaching and performance improvement measures.
• Participate in the training process for hourly Q‑Crew.
• Assist in the development of a culture of recognition and rewards focused on the achievement of KPI’s and Perfect Guest Experience results.
• Support the General Manager, Guest Experience in developing tactics that create an engaging environment where all Q‑Crew work together as a team, have fun and show genuine appreciation for our Guests and each other.

• Measure and improve on all key performance indicators daily (i.e. guest satisfaction, Q‑Crew satisfaction, food safety, profitability etc).
• Ensure the restaurant achieves maximum levels of efficiency and profitability by operating within an assigned labour budget.
• Assist in the execution of operating plans to build business i.e. Marketing Action Plans, sales drives etc.

• Establish and maintain adherence to operating practices and procedures including safe food handling, HACCP, inventory counts and required product rotation (FIFO).
• Maintain standards for restaurant opening and closing procedures and the uniform policy.
• Complete and track completion of all activities of the daily checklists.
• Implement all new menu, lunch/dinner board, and special promotion rollouts as per brand specifications.
• Adhere to cash operating and control procedures, prepare daily deposits and conduct daily safe audits in accordance to administration policies and procedures.

• Comply with provincial legislation regarding employment standards, human rights, Health & Safety, WHMIS.
• Ensure compliance with respect to cash and inventory controls.
• Ensure compliance with responsible alcohol service.

• Prior experience in a hospitality setting.
• Strong interpersonal and communication skills for interacting with the restaurant team and Guests.
• Knowledge of Point of Sale Systems.
• Ability to work in a fast‑paced environment while balancing competing priorities.
• Ability to understand the perfect guest experience and anticipate the needs of the guest prior to receiving requests.
• Mediation and facilitation skills in order to ensure Guest and Q‑Crew related concerns are dealt with immediately and effectively.
• Superior interpersonal skills and ability to work as part of a team.
• Ability to multi‑task and maintain high energy in a fast‑paced…