Starbucks Manager, Banff Gondola

At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience.

What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.
The Starbucks Manager is responsible for leading the daily operation of Starbucks at Banff Gondola, ensuring exceptional guest service, consistent product quality, and a well-trained, engaged team. This salaried management position requires a visible, hands-on leader with strong communication skills, sound judgment, and a commitment to colleague development. The successful candidate will balance floor leadership with effective planning, financial oversight, and administrative accountability while maintaining Pursuit and Starbucks standards.
ROLES & RESPONSIBILITIES   Leadership & Colleague Development Provide strong, visible leadership, setting clear expectations and holding colleagues accountable for service, quality, and performance. Recruit, onboard, train, and develop colleagues to deliver consistent Starbucks standards. Provide regular coaching, feedback, recognition, and performance management. Foster a respectful, inclusive team environment built on communication, teamwork, and accountability. Develop the supervisory team through ongoing training, delegation, and leadership development.

Communicate operational priorities, business updates, and expectations clearly and consistently.
Guest Experience & Operational Standards Lead daily operations to ensure efficient service, exceptional guest experiences, and consistent beverage and food quality. Maintain Starbucks brand standards for beverage preparation, product presentation, cleanliness, and service. Remain actively involved on the floor, supporting colleagues and managing service flow during peak periods. Resolve guest concerns promptly and professionally. Ensure opening, closing, and daily operational procedures are completed consistently.

Maintain a clean, organized, and welcoming environment for guests and colleagues.
Administration & Financial Management Prepare schedules that balance business needs, colleague availability, and labour targets. Review and approve timekeeping and payroll information accurately and within deadlines. Manage ordering, inventory, stock rotation, and product availability while minimizing waste. Monitor sales, labour, and product costs, identifying opportunities to improve performance. Oversee daily cash handling, reconciliation, deposits, and reporting. Maintain accurate operational records and complete administrative responsibilities on time.

Plan for seasonal business changes, promotions, and anticipated guest volumes.
Safety & Compliance Ensure compliance with food safety, sanitation, workplace safety, and company policies. Maintain required training and certifications for the team. Ensure equipment is used correctly, maintained appropriately, and reported promptly when repairs are needed. Support Pursuit’s environmental stewardship practices through responsible waste management and resource use. Perform other duties as required to support the Food & Beverage department.
QUALIFICATIONS   Previous management or supervisory experience in a high-volume café, quick-service restaurant, or Food & Beverage operation.
Demonstrated ability to lead, coach, and develop a team.
Strong communication and interpersonal skills.
Excellent organizational skills and attention to detail.
Confidence managing administrative responsibilities and meeting deadlines.
Working knowledge of scheduling, labour management, inventory, ordering, cash handling, and cost controls.
Strong guest service skills and sound judgment when resolving concerns.
Ability to remain composed, organized, and effective in a fast-paced environment.
Proficiency with Microsoft Office, including Excel and Word.
Experience using POS, scheduling, and timekeeping systems.
Previous Starbucks experience or familiarity with Starbucks brand standards is an asset.
Flexibility to work varied shifts, including mornings, evenings, weekends, and holidays.
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