Territory Sales Manager - Alberta

Rinnai America Corporation is the leader in tankless water heating, a technology that is growing rapidly as businesses and homes “yank the tank” and convert to an efficient, endless supply of hot water and the only tankless water heating manufacturer in the US. We have a commitment to our employees and a strong, accountable culture with a practice of giving back to our communities.

Rinnai America Corporation (RAC) is looking for RAC-STARS! Check out why Rinnai is the hottest place to work https://(Use the "Apply for this Job" box below)..

The Territory Sales Manager drives sales growth in an assigned region by expanding Rinnai’s portfolio across contractors, builders, and commercial channels. Key duties include managing distributors, delivering product training, implementing pricing programs, building strategic relationships, and using Salesforce CRM to track activities. The role also involves resolving customer issues, conducting jobsite visits, and providing market insights to achieve sales targets.

• This position will manage a territory in Alberta.
• Must be able to travel up to 75% within the territory.
• Other Perks/Benefits:
  Best-in-class health benefit programs that provide eligibility on 1st day of employment, company vehicle/allowance, Paid Volunteer Community Service Day, and so much more.

• Achieve sales targets, strategies, and tactics for the assigned Rinnai territory.
• Drive sales growth and development of the Rinnai Canada business portfolio.
• Expand Rinnai portfolio with plumbing and mechanical contractors.
• Grow Rinnai portfolio in channels such as new home building, commercial development, property management, and engineering.
• Lead, manage, and support assigned distribution partners to ensure product assortment, sales growth, opportunity development, and issue resolution through strong relationship building and communication.
• Provide product sales and installation training to plumbing and mechanical contractors, distributors, engineers, new home builders, developers, and property managers.
• Conduct product knowledge training for all distributor sales teams (inside, outside, counter, and showroom).
• Implement approved pricing, discounts, advertising, and programs as directed by the National Sales Manager or Manager, Commercial Sales.
• Travel efficiently within the assigned territory to deliver sales targets and market development responsibilities.
• Review progress quarterly and set achievement milestones.
• Define, plan, and execute alignment with RNC plumbers, R&R plumbers, and commercial clients.
• Build and deliver presentations to move builders and plumbers from tanks to tankless solutions.
• Maintain regular contact with distributors and sales outlets to support the supply chain.
• Utilize Salesforce CRM to manage all sales activities and hit monthly KPIs.
• Build relationships with strategic plumber partners and regional RNC plumbers.
• Monitor and analyze field sales reports in Power BI, interpret results, and take corrective action to achieve targets.
• Conduct commercial jobsite visits to assist with system sizing, information gathering.
• Handle dealer problems, complaints, and warranty issues using initiative and timely resolution, resolve customer complaints effectively and promptly.
• Support identification and resolution of field product performance or quality issues, including interaction with Rinnai’s TSM and engineering team for escalated concerns.
• Submit T&E expenses in a timely manner.
• Log all training classes to meet territory training metrics.
• Manage all plumber and builder contracts in region.
• Process workflows with National Sales Managers approval to resolve field-related issues.

• Bachelor’s degree in business or related field and/or equivalent work experience required.
• Minimum 5 years of demonstrated sales management experience working within the construction products industry.
• Industry knowledge including but not limited to construction products, gas appliance applications, knowledge of hydronics and water heating considered an asset.
• Driven, results based, seasoned in sales leadership, management, and direct selling with proven track…