Account Development Manager

Overview

Our company was built on the dream of a pioneering entrepreneur, and that spirit continues to empower our work with businesses across Canada today. The Rogers Business team helps organizations of all sizes adapt, scale, and win with network services and other innovative technology solutions that are reliable, secure, and scalable. These solutions are built to allow businesses to operate more efficiently, reduce costs and improve productivity and collaboration.

We are looking for team members who have a passion for delivering industry-leading value to customers and businesses in the communities where we live and work, so come build a rewarding career at Rogers and be a driving force behind our success story!

Account Development Manager

At Rogers, the entrepreneurial spirit is part of our DNA. Our Rogers Business teams help foster and grow the Canadian economy by supporting businesses of all sizes. From small to large-scale enterprises, our teams help deliver innovative technology, network services, and a suite of solutions to help them succeed. We offer Canada’s largest and most reliable 5G network for our customers and are proud leaders in wireless private networking and IoT!

We continuously expand and evolve our networks, invest in new technology capabilities, and invest in our people to serve our business customers and their communities.

Come play a key role in driving the future of business innovation in Canada. We are looking for team members with a passion for delivering industry-leading value to customers and supporting businesses in the communities where we live and work.

Are you up for the challenge? If so, consider the following opportunity:

What you will be doing:

• Interacts and engages with Account Executives and their clients to understand current and future business challenges. Acts as a strategic advisor to the business outcome. May own select opportunities related to base management and upsell/cross sell activities.
• Research information related to customer RFPs/RFIs. Follow up with customers and book meetings as appropriate to address current/future pain points and needs as it relates to the taxonomy of products offered.
• Engage with Product team and other stakeholders to scope client needs and support the on-going solutions discussions.

• Attends selected client meetings (in person and/or virtually) to support AE and represent the overall Rogers EBU account team.
• Engage with clients to address follow up questions on quotes and proposals.
• Attends account reviews with Account Executives owning base management activities and transactional sales activities.
• Provide updates to clients on key initiatives to support the AE and/or Service Manager’s activities.

• Work with key internal stakeholders to ensure Rogers commitments to clients are met in a timely manner
• Cross references multiple systems to aggregate information for customer’s inquiries as it relates to our full suite of products.
• Each person is accountable for 40-60 accounts with annual spends of approx. 60-100M each.
• Utilizes SFDC to record opportunities and quotes, update information, record tasks via activity, and or campaign responses to outcomes of customer calls they conduct.
• Responds to emails received from customers as it relates to their entire suite of products (Cloud, DC, UCC, Fixed Networks, Wireless, and Security etc.)
• Work with pricing team to conduct maintenance activities on Rogers IDV offers to select clients.
• Negotiates pricing as needed with internal Deal Desk to obtain optimal pricing for customer and Rogers. Can own or partner conversation with customer to review offer.
• Ownership of contract issuance on opportunities owned as well as partner with AEs on highly strategic customers i.e. engagement with legal on red-lining etc.

Responsible for keeping skills alive by ensuring they are aware of industry best practice as it relates to Wireless, UCC, Fixed Networks (specifically legacy), Cloud, Data Center, IoT, Security etc.

• Minimum 3-5 years progressive support and/or sales experience. Extensive knowledge of Wireless industry preferred.
• Post-secondary…