Sales Manager

Description

We are hiring a Sales Manager!

• Provide the highest levels of customer service to internal partners and external clients at all times.
• Respond in a quick, timely, and professional manner to all internal partners and external customers and deliver clear and concise communication that is representative of Concord Hospitality via all avenues of communication.
• Demonstrate excellent time management, self‑motivation and proactive planning, and endeavour to be organisationally savvy with a keen focus on detail.
• Satisfactorily maintain existing assigned accounts/segments and work diligently to develop new business for hotels.
• Effectively and efficiently monitor and manage all aspects of the pre‑event, event, and post‑event details: track details and communicate the particulars of each assigned account, group or event.
• Work with internal and external partners to accurately forecast group rooms and food & beverage revenues, as well as understand the conditions and strategies that will maximise released space and rooms and impact hotel revenues.
• Consistently attain sales activity goals and individual revenue goals, including proactive and reactive calls, tours and appointments required for this position, as outlined by Concord, your RVPSM, and your Area Director of Sales & Marketing.
• Learn and use digital sales systems and conceptual sales processes (i.e., Delphi, CI/TY, PMS, sales call process, etc.) and understand the hotel’s sales strategies (i.e., Marketing Plan, rates, budgeted goals, etc.). Implement these tools and resources in order to accomplish individual and team goals and efficiently complete job duties.
• Participate in industry and networking events to promote the hotel as required.
• Ability to travel to related industry events, conduct personal sales calls and presentations.

• Seasoned professional with a minimum of two years’ experience selling in a hospitality or tourism environment, preferably in a hotel.
• Hospitality or Tourism program graduate or degree holder.
• Outstanding work ethic, reliability, punctuality and an approachable demeanor, with a strong commitment to safety.
• Resilient, positive, results‑oriented and passionate about achieving goals through planning and targeted sales activity.
• Exceptional problem‑solver, able to troubleshoot and resolve situations efficiently.
• Agile and able to shift priorities as needed.
• Capable of working well under pressure and enjoying a fast‑paced environment.
• Excellent communicator, both written and verbal, who values teamwork and collaboration.
• Physically able to stand, sit, walk for extended periods of time.
• Able to attend industry or client events, sometimes during evenings or weekends.

Concord Managers earn competitive wages and are eligible to enroll in a comprehensive benefits package. We offer training and development as well as career advancement opportunities. We thrive on reward and recognition and will provide you and your team ample opportunities to shine within the company as well as within the brand.

Concord Hospitality invests in associates by providing training and development at all levels. Our “Associate First” culture supports and inspires personal development both within the workplace and beyond.

If you are a proven Sales Leader looking for a culture‑rich and award‑winning company, and you are ready to lead and teach an amazing brand in a great and thriving location, we may be the perfect fit!

Apply today!