Sales Manager

West Creek Homes is proud to be one of Calgary’s most trusted home builders. We’re committed to making the homebuilding and buying experience easy and stress-free, by looking after the details and keeping communication clear and transparent from start to finish.

We’re hiring a Sales Manager to lead our sales team and oversee the sales administration that keeps everything running smoothly. This is a hands‑on role for someone who enjoys coaching people, driving results, and tightening up process, while still jumping in where needed to support customers and the team.

• Coach, mentor, and motivate the team to hit (and exceed) sales targets
• Run sales meetings and regular coaching sessions
• Track traffic, conversions, follow‑up activity, and overall performance
• Support Area Sales Managers in moving buyers through the full sales cycle
• Keep show home presentation standards and customer experience consistent across communities
• Stay on top of market conditions, competitor activity, and pricing trends

• Oversee CRM/lead management, follow‑up systems, and reporting accuracy
• Generate and process reports, payroll items, and realtor invoices with strong attention to detail
• Support sales offers, FINTRAC, and financial documentation to ensure accuracy and completeness
• Maintain files and key information in our related systems
• Use tools like Microsoft Office, Hub Spot, Fin tracker, Lotworks and Docu Sign (or similar) to keep tasks and documentation on track
• Spot gaps, improve workflows, and help implement changes that make the team more productive

• Prepare customer correspondence and possession letters; track signed documents
• Help resolve customer concerns/complaints with proper follow‑up and documentation
• Step in on escalations when required to protect the customer experience and the brand

• Schedule meetings, manage agendas, and take minutes as needed
• Build clear presentations/visuals for meetings and reporting
• Coordinate show home set‑ups and move‑outs with IT, Accurate, movers, Sales/Marketing, and Site Supervisors
• Conduct site visits as required (signage checks, follow‑ups with the sales team)
• Assist with online lead scheduling and occasional show home coverage
• Support sales and marketing initiatives (events, promotions, community materials, signage) with brand‑consistent execution

• 5+ years of sales experience (new home sales/real estate strongly preferred)
• University Degree
• Strong knowledge of the residential homebuilding sales process
• Organized, detail‑focused, and comfortable balancing competing priorities
• Confident communicator (written and verbal) and a strong listener
• Team‑first mindset with a professional, polished approach
• Able to work weekends and flexible show home hours